Driver's license category B

Experienced IT professional with over six years in the field, including three years in support roles. A strong team player who learns quickly, adapts easily to challenges, and is always open to new opportunities. Skilled at troubleshooting and assisting clients, users, and team members with technical issues. Excellent at communicating and building positive relationships with people at all levels. Technical Skills • IT Support & Monitoring: Proactively monitor system reliability using Grafana and Splunk to identify and address errors/outages. • Incident & Access Management: Granting access and processing incoming events through JIRA, SNOW, and Slack according to SOPs. • Incident Response & Escalation: Performing initial triage of alerts and escalating critical issues to DevOps L2 teams. • Collaboration & Communication: Organizing bridge chats/calls and coordinating with internal and external engineers during system downtimes. • Technical Expertise: Experienced in working with AR Systems, LotusNotes, SAP BW, S/4Hana, SAP B1, SNOW, JIRA, Citrix, PL/SQL, 1C, Windows Server 2003, Outlook, CRM, O365, Linux, and IT Direct. • Networking & Systems Knowledge: Strong understanding of Linux/Windows OS, TCP/IP, databases, and system administration. • Web & Database Management: Proficiency in HTML, CSS, PL/SQL, and CRM systems like Bitrix24 and My Warehouse. Soft Skills & Additional Competencies • Mentorship & Training: Experienced in mentoring and guiding new colleagues. • Project & Process Management: Collaborated with the Global Central Team on policy compliance and work process improvements. • Customer Interaction: Participate in daily customer meetings, ensuring clear communication and problem resolution. • Personal Attributes: Strong stress resistance, attentiveness, responsibility, and communication skills. • Certifications & Languages: IELTS certification, Microsoft Office proficiency. • Additional Interests: Website development and active participation in sports.