Responsible for: - CRD Department (Contact Centre, CBM group, Sales and services offices, TM group); - Sales Department; - Marketing Department (Product development, Value proposition, Analitics) - Regions development Department Official duties: - Creation of effective team - Development of Business strategy - Budget planning (approval of a budget); - Provide growth of market share; - Provide Revenue and profitability growth; - Provide rise of gross margin and EBITDA; - Provide rise of sales, active subscriber base, Customer satisfaction, Net promoter scores; - Provide churn decrease; - Hit the targets of Revenue, EBITDA, GM & Active subscriber base(Kazakhstan); - Supervision over the execution of the Sales and Installation plan, Revenue and Active subscriber base target in regions (service provided in 20 cities of Kazakhstan); - Develop and establish procedures and policies; - Provide rise of quantity&quality indicators of sales and customer installations; - Development of loyalty projects for subscribers; - Supporting all commercial activities within the company; - Development and implementation of exist and new products & services; - Analysis and Development of sales channels, introduction new sales channels, suggestions of marketing activities; - Development of motivation program for employee and partners/contractors; - Budget control. Reduction in expenditure (OPEX & CAPEX); Achievements: For the time of my work: - Revenue increased on 32% - EBITDA increased on 256% - Internet subscriber base increased in 2,5 times - NPS increase from 12% to 27% - Churn decreased on 30% - Sales doubled - Active sales, cross- and up- sales increased in 15-20 times Implemented projects: - Team of professionals was created - Launched Satellite TV service (I was the project manager. It took half a year. Subs.base grew up 50K) - Launched OTT/IPTV services (Subscriber base increased from 0 to 110K) - Launched 1st in Kazakhstan UHD (4K) TV channel - Contact Centre centralization (AWT decrease from 5-9 minute to 20sec.) - Digital/online customer care was implemented (raised up to 25%) - As the result we received awards in 3 nominations at the prestigious international contest of Contact Centers - "Crystal Headset", Moscow (This is the best result among all Kazak companies in history) - My presentation (based on our case study: development of satellite TV, 4K channel implementation and joint promotion with TV set's vendor and content producers) won first place at the International Conference "Didigital TV & VIDEO in Russia. 4K & HDR" - Operation excellence (OPEX decrease on 11%) - Outsourcing of subscriber's installations and maintenances (staff decrease on 26%) - M&A (5 operators were purchased)

- Provide Revenue and profitability growth; - Provide rise of gross margin and EBITDA; - Provide rise of sales, active subscriber base, Customer satisfaction, Net promoter scores; - Provide churn decrease; - Develop of dealer's network - Implementation of Sales, installation and maintenance outsourcing

2Day Telecom Field of activity: Fixed business in Kazakhstan (B2C and B2B) Providing of Telecom service Official duties: - Implementation of Regions development strategy; - Lead and manage of regional representative offices (company have a regional presence through 17 branches and 25 outlets); - Budget planning and management (region-wise); - Hit the targets of Sales, Revenue, EBITDA, GM (region-wise); - Supervision over the plan execution in every region with a breakdown by type of businesses: B2C, B2B, B2O and with a breakdown by service type: Internet, Rent of channels, Voice, Data, Video and with a breakdown by technology: FOCL, Satellite, radio-relay link, Wi-Max, FFTB, Twisted copper pair wire; - Provide growth of market share (region-wise); - Provide Revenue and profitability growth (region-wise); - Provide rise of Gross margin and EBITDA (region-wise); - Provide construction and operation of telecom networks in regions; - Provide fence-mending with government and condominium in regions, legalization of networks - Distribution of plan and targets across the regions; - Develop of region structure; - Team building and development; - Building up effective teamwork between Regions and Head office (between regional managers and functional executives); - Support all commercial, technical and administrational activities within the regions; - Budget control. Reduction in expenditure (OPEX & CAPEX); - Provide operational excellence; - Providing regular and structured reports on performance to supervisory board. Achievements: For the time of my work (since I was started as Head of sales till I obtained a post of Regional managing director): - Revenue increased in 8 times - Market share increased in 9 times - Subscriber base increased in 14 times - Active subscriber base increased in 10 times - Churn decreased in 3 times - Sales increased in 4-10 times (different level in different periods)

2Day Telecom Field of activity: Fixed telecom business in Kazakhstan (B2C) Providing of Telecom service: Internet and telephony Official duties: - Development of Business strategy (B2C); - Budget planning (approval of a budget); - Provide growth of market share; - Provide Revenue and profitability growth; - Provide rise of gross margin and EBITDA; - Provide rise of sales, active subscriber base, Customer satisfaction, Net promoter scores; - Provide churn decrease; - Realize Sales and Installation plan; - Hit the targets of Revenue, EBITDA, GM & Active subscriber base(Kazakhstan); - Supervision over the execution of the Sales and Installation plan, Revenue and Active subscriber base target in regions (service provided in 25 cities of Kazakhstan); - Develop and establish procedures and policies; - Supervision of sales, customer support and installations activities; - Provide rise of quantity&quality indicators of sales and customer installations; - Provide rise of quality indicators of customer support; - Customer Service Management; - Identifying the customer’s needs; - Development of loyalty projects for subscribers; - Enhancement Customer Satisfaction, QoS (quality of service) and NPS (Net Promoter Score); - Supporting all commercial activities within the company; - Suggestions and development of the new products, additional services; - Analysis and Development of sales channels, introduction new sales channels, suggestions of marketing activities; - Constantly looking out for new sales and business opportunities in targeted markets; - Responsible for construction of Home distributed network. Identification of needs. Approval of a budget. Volume break down. Progress control. Quality control. - Development of motivation program for employee and partners/contractors; - Responsible for tenders (contractor and dealers award and equipment supply); - Budget control. Reduction in expenditure (OPEX & CAPEX); - Providing regular and structured reports on performance to supervisory board, Principal office of VimpelCom Ltd (Amsterdam) and venture capital fund Green Apple (local shareholders in Kazakhstan).

2Day Telecom Field of activity: Fixed telecom business in Kazakhstan (B2C) Providing of Broadband service (FTTB technology) Official duties: - Performance of Sales/Installation plan, Revenue and Subscriber base targets (Kazakhstan); - Setting of Installation plan, Revenue and Subscriber base targets across the regions. - Supervision over the execution of the Installation plan, Revenue and Subscriber base target in regions (service provided in 20 cities of Kazakhstan); - Development of customer support and customer installation strategy; - Develop and establish procedures and policies; - Supervision of customer support & installation activities; - Provide Revenue growth; - Provide rise of Active subscriber base; - Provide rise of quantity&quality indicators of customer installation; - Provide rise of quality indicators of customer support; - Customer Service Management; - Identifying the customer’s needs; - Development of loyalty projects for subscribers; - Enhancement Customer Satisfaction and QoS (quality of service); - Provides customer service while building partnerships with contractors and relationships with customers; - Responsible for construction of Home distributed network. Identification of needs. Approval of a budget. Volume break down. Progress control. Quality control; - Development of motivation program for employee and partners/contractors; - Responsible for tenders (contractor award and equipment supply); - Budget control (cutting expenditure); - Providing regular and structured reports on performance to executive management of Kar-Tel in Kazakhstan and to executive management of business unit of the CIS "Vimpelcom" in Moscow.

2Day Telecom Field of activity: Fixed telecom business in Kazakhstan (B2C) Providing of Broadband service (FTTB technology) Official duties: - Performance of sales plan and revenue target (Kazakhstan); - Setting of sales plan and revenue targets across the regions; - Supervision over the execution of the sales plan and revenue target in regions (service provided in 18 cities of Kazakhstan); - Development of sales strategy; - Identifying the customers needs; - Developing commercial relationships with key partners; - Supporting all sales activities within the company; - Analysis and Development of sales channels, introduction new sales channels; - Suggestions of marketing activities; - Monitoring and managing the performance of the sales departments and its area sales managers; - Constantly looking out for new sales and business opportunities in targeted markets; - Suggestions and development of the additional services; - Development of loyalty projects for subscribers; - Increase sales; - Increase share of active subscriber base; - Increase Revenue and ARPU; - Development of motivation program and dealers commissions (agents/partners, dealers); - Budget control (expenditure); - Providing regular and structured reports on performance to executive management of Kar-Tel in Kazakhstan and to executive management of business unit of the CIS "Vimpelcom" in Moscow.

Official duties: Management of all activity of the company (Almaty ffiliate). • Business development. • Growth profitability • Develop a strategic plan to advance the company's mission and objectives and to promote revenue, profitability, and growth of affiliate. • Oversee affiliate's operations to insure production efficiency, quality, service, and cost-effective management of resources. • Plan, develop, and implement strategies for generating resources and revenues for the affiliate. • Identify acquisition and merger opportunities and direct implementation activities. • Approve affiliate's operational procedures, policies, and standards. • Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions. • Plan, develop and implement strategy for operational management and development so as to meet agreed organisational performance plans within agreed budgets and timescales • Establish and maintain appropriate systems for measuring necessary aspects of operational management and development • Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales • Manage and develop direct reporting staff • Manage and control departmental expenditure within agreed budgets • Liaise with managers of Alem Communication Holding. • Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team

Official duties: • Management of commercial activity of the company. • Business development. • Growth profitability • Management of the marketing department • Management of the Corporate clients department • Management of the Client’s department • Management of the Call center • Management of he Sales department • New product/service development.

Official duties: • Business development. Business analysis. Marketing research. • Market segmentation, positioning, targeting. • Marketing strategy. Pricing. Promotion of goods and services. Determine of product line. • Make Selling process. Do discounting. Increase sales. Increase profit. Decrease costs. New product/service development. • Direct marketing. Develop personal communication channels. • Manage high-level customer relationships. Prospecting. Pre/Approach. Presentation. • Work with supplier of goods and vendors. Develop distribution channels. Logistic management. • Competitive analysis, advantage, strategies. • Develop new growth strategies in support of the account goals and objectives. • Research new market opportunities. Search new customers/partners. • Map out potential customers & competitors. • Determine unmet needs and market structure. • Contact and conduct initial follow-ups on sales prospects. • Manage sales department. • Project management. • Setup and coordinate meetings and conferences. • Coordinate with parent organization's (V-LUX Russia www.vlux.ru) marketing, sales, and technical groups to facilitate marketing functions. • Provide reports on overall sales and marketing activities

Official duties: • Draw up technical project according to a requirement of clients or corporate strategy. • Co-ordination activity of different unit. • Receipt necessary agreements. • Sending necessary requests(including obtaining a license) • Develop communication circuit, power supply scheme and grounding scheme. • Make a drawing of location plan, plan of a room and draft antenna posts&bases. • Develop procedure of installation of the necessary equipment and cabling. • Drawing up specification of the necessary equipment and consumables. • Draw up corresponding reports of performance check and acceptance report.

Official duties: • Carries out the analysis of the mobile network of the Company, entering the comments and proposals on projects related to new equipment installation; • Plans the new mobile network (design the covering scheme, search for location of installation of Base Stations and Antennas); • Designs the scheme for providing technological equipment for exact Base Stations; • Work with suppliers, erection crews, power engineering specialists, transmission unit, administrative department, and company clients; • Database maintenance on the network structure; • Carrie out the drive tests on determination of coverage zone as well as the quality of the signal, • Carries out the planning of waves and adjustment of network, loading new sites through OSS Achievements: • I was engaged in the planning of the new base stations in Almaty region (including Almaty city, Taldykorgan, Chilik, Kaskelen, Ucharal and etc.), in South-Kazakhstan region (Shymkent city, Turkestan, Kentau, Zhetysay, settlements Aksu, Lenger, Kantagi and etc.). I took part in projects of the routes coverage Shymkent-Turkestan and Taldykorgan-Ayagoz. As а result about 250 new base stations myself were planned. • I prepared and loaded the date and frequency plan for new base stations. • I was engaged in sites SWAP from one Almaty MSC to another, and as well from one Karaganda BSC to another. Together with Ericsson Company representatives took part in the network optimization in cities Aktobe, Aktau, Shymkent and Almaty. • Since January 2005 I‘ve been responsible for South Kazakhstan region. • In January 2005 and 2006 I got а rises in salary.