Supervising the evening Front Desk team and assigning specific tasks to manage, organize and oversee the hotel operation during the night. Being the first point of contact for any questions & concerns from associates around the daily operation. Managing late arrivals, guest enquiries and managing book outs where applicable. Assisting in training new staff members, coach them and monitor their performance. Preparing documentation for daily business. Assisting the FOM with project management and carry out any other duties as required. Handling guest complaints/requests and following up with guests who have had issues and administer the GuestVoice portal. Make sure new reservations are set up correctly and cancellations are actioned accordingly. Maintaining the hotel generic email inboxes Assisting with revenue management tasks such as building rates and packages in Opera PMS. Ensuring all billing instructions are correct and actioned. Ensure all internal and external phones calls are responded to and followed up on. Taking Room Service orders and liaise with F&B accordingly. Assisting with Concierge requests and ensure public areas are well maintained and looked after. Runing the Night Audit and preparing the End of Day Pack.

• Design and follow up activities in social channels • Collect and analyze data as a basis for continuously developing activities. Identify, document and systematically share my experiences. Work towards a continuous automation and development of working methods • Creation of an SMM strategy and content plan • Self-creation of creative content for social media networks • Launching and running advertising campaigns on social networks: Instagram, Facebook • Regular daily publications and interactive interaction with the audience • Development of various advertising content using professional graphic editors • Development of web banners for the main site of the company, broadcasting of promotions • Writing texts (posts for social networks, articles for blogs; news and product descriptions for the site; texts for presentations) • Attracting target audience, increasing and analyzing engagement, number of visitors, subscribers, group members • Support and train in advertising. Stay up to date and share my knowledge about new tools from Facebook, Instagram, LinkedIn etc.

Followed up with guest regarding satisfaction with guest-related issues. Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Processed all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (sharewiths, traces, comments etc). Contacted Housekeeping as necessary to resolve guest call, request, or problem. Coordinated with Housekeeping to track readiness of rooms for check-in. Reviewed shift logs/daily memo books and document pertinent information in logbooks. Assisted management in training, scheduling, evaluating, counseling, and coaching employees.

• Design and follow up activities in social channels • Collect and analyze data as a basis for continuously developing activities. Identify, document and systematically share my experiences. Work towards a continuous automation and development of working methods • Creation of an SMM strategy and content plan • Self-creation of creative content for social media networks • Launching and running advertising campaigns on social networks: Instagram, Facebook • Regular daily publications and interactive interaction with the audience • Development of various advertising content using professional graphic editors • Development of web banners for the main site of the company, broadcasting of promotions • Writing texts (posts for social networks, articles for blogs; news and product descriptions for the site; texts for presentations) • Attracting target audience, increasing and analyzing engagement, number of visitors, subscribers, group members • Support and train in advertising. Stay up to date and share my knowledge about new tools from Facebook, Instagram, LinkedIn etc.

• Ensured inventory levels, maintained inventory parameters and performed analyzes. My big responsibility was to optimize inventory and have regular contact with Food&Beverage Department • Analyzes sales records and compares them to physical store inventory • Check and cross verify if all sales have been transferred correctly to the Property Management systems (PMS) • Daily Import of Micros Sales to Materials Control system • Check the daily Food & Beverage revenues report submitted by the income audit for the accuracy of covers and average check • Responsible for cashier reports on daily base and make cashier spot-checks.

• Managing the invoicing & bookkeeping process • Maintenance and periodical printing of journal book and any other registers • Preparation of monthly financial statements • Supporting in performing financial analysis, P&L forecast and budget process • Coordination of the financial audit process, through direct relationship with external auditors • Preparation of the year-end financial statements in accordance with Local GAAP for companies in Sweden • Set up payments in home banking, preparation of cash flow forecast report

• Finding new business and opportunities • Pitching to new retailers; creating and delivering high quality and professional presentations to potential new customers • Winning new businesses and growing existing accounts to achieve business targets set • Proving the business case with pilots and working with the client to define success metrics with the objective of rolling out • Manage promotional activity by owning the planning, delivery and post evaluation of promotions and recommending any improvements to deliver better return on future promotional investment • Promote a culture of excellence through continuous improvement and team management in all aspects of the job and all functions thus exceeding expectations of external and internal customers.

In June 2013 I moved to Income Auditor position in the same company, my responcibilities were: check postings, and documents for accuracy; record, store, access, and analyze computerized financial information; organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures; prepare, maintain, and distribute statistical, financial, accounting, auditing; audit statistical, financial, accounting, and tables; audit and reconcile all revenue postings. And also make analysis and reports for closing months.

I was responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative, hold credit meetings every week with Director of Finance, Sales Executive,Reservation Department F&B Manager and FO Manager. Also I've collected and reported in adherence to specific deadlines; maintained the billing system; followed up on collections; prepared reconciliation of accounts; monitored customer non-payments; followed up on delayed payments and reported irregularities; process cash payments; prepared bank deposits; processed adjustments in payments; provided customer service to resolve customer queries and communicated with customers; also received and verified invoices and requisitions for accommodation. Perform the day to day processing of financial transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner. Complete payroll functions in order to ensure that all services of the hotel are paid in an accurate and timely manner. In my responsibilities also were providing administrative support in order to ensure effective and efficient office operations. Performing other related duties as required. Preparing the annual account plan. So, I've ensured continuity of the relationship with the accounts and operates at multiple levels in the accounts’ organizations.