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Was less than a week ago

Male, 29 years, born on 29 April 1997

Almaty, готов работать удалённо, prepared for occasional business trips

Dispatcher / Manager / Call center operator

500 $ in hand

Specializations:
  • Dispatcher
  • Sales manager, account manager
  • Call center operator, contact center specialist

Employment type: full time

Work experience 9 years 1 month

April 2025currently
1 year 2 months
Moving company
Manager at Moving company US
I was promoted from Sales Representative to Manager, gaining additional responsibilities and leadership duties. My role includes: Training and supporting sales representatives. Monitoring and checking the quality of their client interactions. Assigning movers for upcoming jobs. Handling client complaints, such as damaged items or concerns about moving speed. Managing incoming calls and communications. Working with the CRM system for scheduling and coordination. Contacting other service providers to generate more leads. Preparing insurance certificates for clients.
November 2024February 2025
4 months
Moving company
Dispatcher at Moving, Chicago, IL
Dispatcher / Sales Representative Contacted moving leads from lead providers, calling potential customers to book their moves. Achieved a 19% booking success rate, averaging 100 calls per day. Managed communication with clients before, during, and after moves to ensure smooth service. Scheduled and coordinated moves, optimizing routes and team assignments. Experience in CRM systems, including MoverBase, MoveBoard, and Jobber. - Ведение деловой переписки с клиентами и партнерами
June 2024July 2024
2 months
Bolt appliance repair
Dispatcher at Appliance, Tampa, Florida
Bolt Appliance Repair, Florida Customer Service Intern (2-week internship) Handled incoming calls, processed customer requests, and provided consultations. Scheduled service appointments for technicians. Resolved customer issues and conflicts. Conducted outbound calls to clients for follow-ups and service sales.
September 2021May 2024
2 years 9 months
Kerimbekov secondary school
English teacher
The job included making interesting lessons, creating a welcoming classroom, and adjusting teaching to help each student. I also communicated regularly with parents to keep them updated on how their child was doing and to address any worries they had.
January 2023December 2023
1 year
Own business. Men's clothing
Founder of the company Baseke style
In early 2023, I launched the men's clothing company Baseke_Style, and I handled most of the tasks myself. 1. Sourcing stylish men's clothing from the Chinese market and requesting samples for potential sales. 2. Designing and maintaining the Instagram page @baseke_style as a style guide for the brand. 3. Shooting and editing videos for business marketing purposes. 4. Communicating with customers. 5. Handling the delivery of goods to customers.
September 2020December 2022
2 years 4 months
Тик-ток Byte Dance
Content moderator
As a content moderator at TikTok, I played a crucial role in ensuring a safe and positive user experience. My responsibilities included reviewing short videos to identify and ban any content that violated the company's policies and law. Working in a dynamic environment at TikTok, a global platform with 35 thousand employees worldwide, enhanced my attention to detail and understanding of content standards. This experience not only strengthened my ability to enforce policies effectively but also provided valuable insights into maintaining a secure online community.
February 2020September 2020
8 months
吃了吗 Chinese Company in Moscow
Оператор call-центра
It was chinese food deliver company. In this company I supervised couriers and received calls from customer in order to get orders. My duties were: receive calls, define customer's needs; contact with a restaurant to tell what food is need to be cooked and guide curiers; Solving a problem
April 2019February 2020
11 months
Estet jewellery company Moscow
Sales advisor, guide
This role required a combination of linguistic proficiency, cultural understanding, and outstanding customer service skills. Key Responsibilities: Multilingual Excursions: Led engaging and informative excursions for visitors in both English and Chinese, showcasing the intricate craftsmanship and heritage of our Jewelry Factory. Customer Consultations: Demonstrated a high level of expertise in advising and assisting customers within our Jewelry Store. Встреча иностранных туристов, проведение экскурсий по ювелирному заводу на китайском и английском языках. Участие в продаже ювелирных изделий (золото, янтарь, картины, камни и т.д.). Презентация товара. Определение интересов покупателей. Различные переводы
January 2019April 2019
4 months
KIMCHI korean restaurant
Waiter
- Provided great service by being friendly and welcoming. - Took orders quickly and served food and drinks efficiently. - Worked with kitchen and management staff to make sure guests are happy. - Solved any problems guests had to make sure they enjoyed their visit.
August 2018December 2018
5 months
Breit hum English center

Almaty

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English language teacher
As an ESL teacher at Breit hum english center, I focused on teaching English and consulting new comers Обучение английскому языку
August 2017June 2018
11 months
FLO shoes store
SHOP ASSISTANT
s a shop assistant at FLO shoes, I provided attentive customer service, assisted with footwear selections, and contributed to visual merchandising. Being a shop assistant improved how I talk to customers and handle retail tasks. It also made me more adaptable. Демонстрация продукта, помощь с выбором, уговаривать клиента на покупку товара, определение нужд клиента
January 2018May 2018
5 months
Назарбаев Интеллектуальная Школа НИШ

Ust-Kamenogorsk

Educational Institutions... Show more

Преподаватель английского языка
Обучение английского языка. Стажировка
May 2017December 2017
8 months
Keremet restaurant. Banquet hall.
Waiter
I've consistently worked part-time as a waiter, and I've had the opportunity to serve in big banquets. I really enjoy the job and take pride in being good at serving food and ensuring guests have a pleasant experience. I've learned how to understand what people like and make sure they leave happy Обслуживание клиента, банкета.
May 2016September 2016
5 months
Denali Motel. USA. Alaska.
housekeeper
In Alaska, USA, I took on physically demanding roles as a dishwasher and housekeeper.I worked two jobs at the same time. In the morning till afternoon I worked as a housekeeper and from afternon till night I worked as a dishwasher thrived in physically challenging roles. Moreover, working in Alaska exposed me to a diverse clientele, serving customers from around the world. This experience taught me to handle tough tasks and connect with people from different places

Skills

Skill proficiency levels
Навык переводчика
Английский язык
Консультативные продажи
Работа с клиентами
Деловая переписка
Деловая коммуникация
Организаторские навыки
Деловое общение

Driving experience

Own car

Driver's license category B, C

About me

I am an adaptable and service-oriented individual with a diverse background in hospitality, retail, service, education, and entrepreneurship. I have traveled to 15 different countries, gaining a broad understanding of various cultures. My experience as a waiter and shop assistant has sharpened my customer service and sales skills, while my work in housekeeping and dishwashing taught me the importance of attention to detail and handling physical challenges. Additionally, my role as an ESL teacher has strengthened my communication skills.I also gained valuable experience working for the global company TikTok, where I was responsible for reviewing and ensuring compliance with company policies. Furthermore, as a co-founder of my own business, I have developed a wide perspective and the ability to think strategically for the growth and development of a company. Fluent in both English and Chinese, I bring a versatile skill set that enables me to thrive in dynamic environments. I am eager to apply my wide-ranging experience and contribute effectively in my next role. Обладаю широким кругозором и умею быстро адаптироваться к новым задачам. Целеустремленность и быстрая обучаемость — мои главные качества. Всегда стремлюсь не только развивать свои навыки, но и вносить вклад в развитие компании. Мой опыт работы охватывает несколько стран, включая США, Казахстан и Россию. Я обучался в Китае и Польше, что позволило мне глубже понять разные культуры и подходы к работе. Мой международный опыт помогает мне эффективно работать в многонациональной среде и находить общий язык с людьми разных культур.

Higher education (master)

2020
Higher education (master)
Филология , Иностранный язык: два иностранных языка
2018
Higher education (master)
Филология, Иностранный язык (учитель иностранного языка) Китайский язык Английский язык

Languages

Russian — Native

Chinese — B2 — Upper Intermediate

English — C1 — Advanced

Professional development, courses

2017
Обучение по академической мобильности в Польше
Академическая мобильность
2015
Обучение по академической мобильности в Китае
Языковая стажировка, Китайский язык

Tests, examinations

2018
HSK
HSK, HSK 5 уровень

Citizenship, travel time to work

Citizenship: Kazakhstan

Permission to work: UAE

Desired travel time to work: Doesn't matter