- Lead and manage a team of customer service representatives - Monitor customer service representative performance and provide feedback - Develop customer service policies and procedures - Handle customer inquiries, complaints, and comments - Ensure customers’ issues are resolved in a timely manner - Monitor customer satisfaction levels - Develop customer service initiatives to improve customer satisfaction

Monitoring and managing procurement processes, ensuring timely submission of proposals and purchase orders. Ensuring on-time delivery of materials while adhering to quality standards and negotiated pricing. Initiating actions to optimize supplier performance and resolve manufacturing issues effectively. Negotiating competitive pricing for materials, balancing quality and delivery schedules. Managing inventory for critical components, ensuring alignment with production requirements. Coordinating planning and scheduling for commodities using advanced procurement tools. Developing methodologies to enhance service levels and optimize inventory management Developing and maintaining procurement spreadsheets to track vendor performance and invoice accuracy. Managing weekly payments to vendors, ensuring timely settlements and maintaining strong relationships. Preparing and presenting weekly, monthly procurement reports to the executive team, highlighting cost savings and performance metrics. Ensuring compliance with procurement policies and regulations, maintaining accurate records of all transactions. Coordinating logistics to optimize delivery schedules and reduce transportation costs. Negotiating favorable terms with suppliers, enhancing service delivery and cost-effectiveness. Monitoring inventory levels and implemented reorder strategies to prevent stockouts and overstock situations.

Project: Caustic neutralisation unit – KPO B.V. Major Accomplishments: - Promoted from Senior Buyer to Procurement Coordinator - Lead the implementation team for the Project Procurement Workflow which resulted in significant cost savings and also the production output of the local buyers. - Part of task force implementation team for changing from Navision to ERP system 1C - Awarded and managed major civil material contracts Key deliverables: - Combining all the procured packages for further handover to the Client - Leading and coordinating work of local procurement and expediting team - Monitoring and controlling all local and international construction packages from the list of bidders to the contract assignment, engaging an independent inspection agency to conduct an inspection at the factory, at the Supplier's site, conducting a re-inspection if necessary until rectification (NCR, CAR, punch list). - Presenting all commercial evaluations to senior management for approval. - Completing all works in accordance with Company and Client procedures - Participating in client and internal audits - Demonstration of cost savings to stakeholders through negotiations with suppliers and utilization of alternative suppliers and products - Ensuring all packing and certification requirements are appropriately identified and delivered. - Preparing the technical documents/certificates of the delivered materials to handle the delivered materials to Client in accordance with the procedure and specification - Managing reports for all construction packages including procurement status reports, expediting reports - Training new team members - Producing weekly performance reports for local procurement team and reporting them to senior management Completed projects/master contracts: Project: Construction of Orken Camp - TCO Project: Construction of Railway Complex at West Eskene - for North Caspian Operating Company (NCOC). Karabatan, Atyrau, Kazakhstan Projects: Construction of KPP (Power Plant), KIB (Industrial Building), KMW (Main Works) - for North Caspian Operating Company (NCOC ex Agip KCO). Karabatan, Atyrau, Kazakhstan

Major Accomplishments: - Promoted from Technical document inspector to Lead technical document inspector. - Key member of Project handover team. Took part in handover of the technical documentations to Client from Procurement perspective Key deliverables: - Responsible for hand‐over of projects’ / packages’ general dossiers, MRB (Manufacturer Record Book), TOMM (Technical Operating Maintenance Manual) to get the retention and completion acts; - Responsible for the Technical Documents Control related to the project facilities - Issue of Technical Documents (Procedures, Data sheets, Supplier document indices, General arrangements, QA/QC documents, all other documents related to the project facilities) - Uploading/Downloading documents to/from FTP servers. - Registration of all issued, received and approved documents to/from Client and Subcontractors - Communication with other departments regarding any document issues till the logic end - Coordination of the work process related to all documentation exchanges between the construction group and management (e.g. as‐built docs, procedures, site queries, site instructions, NCRs, punch lists, templates, drawings, etc.). - Coordination of all documents issues regarding Project Quality Plans, Outline Inspection & Test Plans, updating the project procedures register and the time completion status as per Client approvals. - Responsible for handling all document issues beginning from project start to completion, commissioning and handover. - Responsible for correspondences with Client (transmittals, letters, etc.). - Responsible for archiving all project issues in folders and database (PDF files, hard and soft copies, etc.)