Applicant Support

- Addressing client's issues through chat - Consulting users on app & service features - Documenting and reporting bugs & complaints - Performing and keeping track of refunds

- Providing remote technical assistance to clientele on an email basis - Analyzing client’s issues and addressing them for the best first case resolutions - Translations to Russian language of patch notes and processes - Active engagement with the community: Bug reports, Cheater reports, Player feedback - Active monitoring of community forums and discussions for trending issues and possible workarounds - Reporting troublesome and overlooked processes to the appropriate departments