North Caspian Operating Company N.V. (Oil&Gas Company), Aktau - Bautino, Rotational basis (28 shift/28 days-off) ICT On-Site Support Engineer (1 category) - Representing ICT Department with 3rd parties ; - Liaison with other sections for any ICT related problem and proper channeling of the information ; - Gathering the business requirements and playing the role of ICT Demand Manager for Bautino area ; - Performs budget planning for ICT for Bautino area and forecasting activities. ; - Supervision of ICT reports for proper introduction via telephone, polite conversation and proper time limits within service level agreement (SLA). ; - Supervising the overall performance, guidance of ICT personnel and developing the specific skills through assignment of proper duties and opening of proper access in order to utilize the technical resources in most convenient way for the business to be able to provide best service from ICT side. - Supervision of ICT Engineers for the given mini projects and delegated functions providing support where necessary. - Supervision of contractor services and its quality provided - Manages and allocates team tasks to team members ; - Chairs team meetings for existing and new team activities Others - Leading of mini projects and participation in major ICT projects. ; - Ability to create, amend and revise procedures. ; - Define own work targets, in consultation with the with ICT Services Coordinator and Base Management - 3rd level of responsibility with ICT Services Coordinator/Supervisor within emergency disaster recovery plan - Playing a role of Incident Manager for BT area in accordance with Information Technologies International Library (ITIL) standard. - Identifying the re-occurring incidents and their proper escalation for root course analysis to a Problem manager and his team. - Interfacing with Configuration Manager for Configuration Management Data Base (CMDB) instant update and making sure that all relevant access and rights are provided within agreed level - Ensuring that Service Desk SLAs and Operational Level Agreements (OLAs) in IT Service Catalogue are working and followed. - Provision of necessary resources to a Change Manager and participation in successful implementation of this change through Change Advisory Boards (CAB) meetings or other approved processes. - Participation in Capacity Management and Availability Management in liaison with other ICT sections - Providing contact point for end-users, advising them in day to day ICT related issues - Keeping up-to-dale inventory records of ICT related hardware - Log, track, hold, forward and escalate incidents as necessary, by phone and email, with the help of NCOC registration system - installation, support and troubleshooting of MS Windows, MS Office, other Microsoft and non Microsoft products of the NCOC standard user software package - Provide assistance to Management and be an integrated part of the team - Provide support, troubleshooting and maintenance of hardware, inside peripheral equipment - Performing technical tasks connected with administration of user accounts and access to network resources - Active Directory user's administration (creation, access and etc) - Microsoft Exchange 2010 user's mailboxes administration (creation, access and etc) ; - Corporate network support on Cisco devices ; - New work places installation (planning/commissioning/decommissioning) ; - Daily routine work with users and equipment ; - Additional equipment installation to make realize best performance in staff activity ; - MS Windows 2003 Server, Cisco INTRO courses ; - AVAYA Definity PABX first line administration ; - AVAYA IP phones administration ; - All other ICT related work based on requests from higher staff Achievements - Good control, time response, communication, excellent quality of ICT support process for NCOC, partners (Shell, ExxonMobil, KazMunaiGas) and contractors. - Contributed in several IT projects such Bautino Base/Koshanai IT infrastructure upgrade (new NAS implementation, IP Phones integration, Motorola Tetra Radio service support integration in 3 location, DATA migration from old MSA to new one) - Involved in CCTV Security System implementation with AvenCom Contractors Company and ICT Operations team, responsible during the process and still in support - Contributed in new Motorola Tetra Radio System implementation in Bautino and Koshanai areas (Completed and staying in support). - IP telephony integration in Bautino Base infrastructure - New Cisco devices integration (configuring and installation C3750 with PoE instead of C2950) - Increased day-to-day support for all customers in Magystau region (Aktau, Bautino, Koshanai, Kuryk), especially for VIP users - Provided good and in time Logistic service for transit ICT equipment - Showed a good team work on a place and with remote locations and all departments of all IT Team (Operations, Telecom, Networking, Applications, and ERP). - Provided good planning and problems solving, excellent projects supervision and implementation (Offices/containers Commissioning/Decommission, DATA/VOICE services providing, Cisco AirNet Devices integration with P2P connection) - Completed Cisco ICND2 courses and using received knowledge in daily basis work (Cisco devices configuring and installation such as switch, air bridge) - Good knowledge of Visual Basic for Application and successful used on projects of DATA migration and Active Directory records updating - Completed Time Management training and in the subsequent showed good results

Tengiz, TCO and PFD contractor, Master-contract OM-251 and 254 System Administrator, 1С programmer, Accountant-engineer, Financial manager assistant - Windows Server 2003 and ISA Server 2000 administration and support ; - 1C Accountant software administration, 4 bases separately - 1C Accountant software translation to English language to make possible work from Canada for top management - New reports, queries, documents and modules programming in 1C software internal language - Account-receivable and salary accountant ; - 1С Accountant software implementation in all company departments activity ; - Computers and other equipment repairing and support ; - PABX Alcatel 4200E administration ; - Financial manager assistant in information technologies issues and other questions

System Administrator, 1С programmer, Accountant-engineer - Maintenance and support 1C Accountant software ; - New reports, queries, documents and modules programming in 1C software internal language - Government language implementing to 1C Accountant software - Computers and other equipment repairing and support ; - Maintenance and support 1C Salary and Human Resource Software - New module programming for salary calculation with opposite method - New module programming for transfer data between 1C Accountant and 1C Salary - Financial manager assistant in information technologies issues and other questions in Financial Department - Windows Server 2000 Administration

Head of Reports Departments and Information Technologies Department Head of Operational Department - General Director assistant in internal work issues ; - Financial manager assistant ; - Coordinator of Financial Department and Operational Department activities - Coordinator of Funds Transfer Department activity according by Kazakhstan Pension activity law - Windows Server 2000 Installation, maintenance and implementing ; - Queries programming in Transact SQL language ; - New software programming for data handling from incoming payments in SWIFT bank international formats ; - Computers and other equipment repairing and support ; - MS SQL Server 6.5 Administration on Windows Server 2000 ; - Monthly, quarterly, annual reporting to Government Committee of Pension Funds Activity Regulation ; - Negotiable papers investment portfolio calculation ; - Financial Data reconciliation (in investment portfolio) with Bank and Pension Assets Management Company - Pension assets Receipt and Transfer between Management Companies Senior Manager of Operational Department - Coordinator of Operational Department Staff activity to make best performance for pension fund clients - Bank Data handling of pension incoming payments in SWIFT bank international format - Coordinator of Operational Department Staff activity with Financial Department and Funds Transfer Department according with Kazakhstan Pension Law - New network structure installation in District Office - Programming in VB for Applications software ; - Government software support for Pension Funds payments ; - Seminar holding with client company accountants Manager of Operational Department - Support providing on Government Pension Funds Software for Pension Funds Clients- Daily work with pension fund clients - Operational department staff instructing and teaching with Government software for Pension Funds Payments - Computers and other equipment repairing and support ; - Dbase Clipper 5.0 and Turbo Pascal programming to make best performance in internal staff activity

New software programming on Dbase Clipper 5.0 for University matriculates coming committee ; - University authorized committee member during matriculate's preliminary examination ; - Articles and other items design in PageMaker 6.5 software ; - Computer equipment repairing ; - Operation Systems installation ,