An experienced service manager with 4 years of experience in managing customer services and support. I possess strong skills in organizing support teams, improving customer experience, and increasing customer loyalty. I specialize in team management, opmizing service processes, and implemenng quality standards. Managed a customer service team, ensuring highquality service for the end customer. Controlled the cket processing process, reducing the average me to resolve customer issues, and analyzed and improved customer interacon processes, which contributed to increased repeat sales. Key Competencies: • Customer service and support management • Service process opmizaon • Customer sasfacon analysis • Personnel management and training • Key account management and conflict resoluon

An experienced access network engineer with over 10 years of experience in designing, deploying, and supporng network infrastructure for telecommunicaons companies. Possess deep knowledge in access technologies, including GPON, xDSL, FTTx. Specialize in opmizing network resources, ensuring network reliability and security, and integrang new soluons to improve service quality. Key Competencies: • Designing and deploying access networks (GPON, FTTx, xDSL) • Opmizing network infrastructure • Managing and monitoring network devices (OLT, ONT, DSLAM) • Configuring and administering equipment from Huawei, Teledata Networks, Cisco • Ensuring network security and access management • Analyzing and troubleshoong network incidents

An experienced engineer with 7 years of experience. Led the access network department with a team of over 50 people. Oversaw the mely organizaon of prevenve maintenance on access network sites. Opmized network sengs, reducing the me to idenfy the causes of failures by 70%. Organized training for personnel on interacon with other structural divisions. Key Skills: • Conducng acvies to idenfy and troubleshoot issues with MSAN (Mulservice Access Node) equipment • Supervising and organizing the work of technical personnel in the MSAN secon • Collaborang with equipment manufacturers and the Central Technical Department of Kazakhtelecom JSC in accordance with interacon instrucons and supply and service contracts • Technical operaon and maintenance of MSAN equipment • Ensuring the safety of material assets used in work • Working with measuring instruments and protocol analyzers • Tesng and commissioning new equipment • Acng as a substute for the manager when necessary • Configuring and launching MSAN, DSLAM, GPON equipment from Teledata Networks, Huawei Technologies (VoIP (H248, V5.2) & Triple Play)