-coordinating export shipments and delivery schedules -manage inventory and supply flows -analyse performance metrics and optimize processes

Planned and executed weekly production schedules across two manufacturing sites (Astana & Almaty), balancing regional demand, stock levels, and production capacity. Directed inbound and outbound logistics, managing rail shipments (50 pallets) and truck deliveries (20 pallets) to regional distributors. Optimized inventory management, preventing stockouts and overstock through proactive distributor coordination and flexible shipment reallocation. Enhanced efficiency by streamlining product issuance and reporting workflows, reducing manual entry errors and supporting automation of shipment request tools. Collaborated with sales and procurement teams to align production planning with market demand and raw material availability, ensuring uninterrupted operations during peak periods.

Managed full-cycle logistics documentation for international shipments (France/Germany – Russia – Kazakhstan), ensuring 100% compliance with transit and customs regulations. Coordinated international road shipments of regulated goods (e.g., dairy, cheese) under Russian transit restrictions, issuing electronic seals and preventing customs delays. Prepared and verified all outbound cargo documents (transit permits, road payments, driver mandates), significantly reducing risks of fines and shipment hold-ups. Provided operational and HR-related support for drivers (visas, insurance, travel logistics), acting as a single point of contact with government offices and customs authorities. Maintained accurate digital and paper records using Microsoft Office, 1C, and external platforms, improving traceability and reporting efficiency.

Oversaw end-to-end transportation logistics for B2B clients, including Huawei, coordinating 300–500 monthly shipments across urban and regional routes. Developed and implemented a warehouse delivery window validation system, minimizing delays and improving SLA compliance. Supervised dispatch planning and execution in collaboration with internal logistics teams and external carriers, ensuring on-time delivery of sensitive and oversized cargo. Acted as Huawei’s dedicated logistics liaison, providing rapid issue resolution and maintaining 100% delivery confirmation for high-priority shipments. Maintained dual reporting processes via internal ERP and client platforms, strengthening transparency, accuracy, and client trust.

- Guided English-language tours for both group and VIP clients across key locations in Almaty and nearby destinations (e.g., Shymbulak, Panfilov Park, Green Bazaar) - Planned and supervised full excursion itineraries, including transportation, dining schedules, and tourist preferences - Coordinated logistics with drivers, hotels, restaurants, and service vendors to ensure smooth operations - Organized custom events on request, such as birthday parties, ski lessons, party buses, and private dinners - Monitored group schedules, enforced timekeeping, and proactively managed on-the-spot changes to itinerary due to traffic or health emergencies