• Provide administrative assistance to the programme/project planning, implementation, monitoring and reporting requirements. Review project documents/revisions, especially cost plans/budgets, for completeness and compliance with relevant rules and procedures. Assist in preparation/review of donor funding proposal budgets by translating the substantive component of proposal into an accurate, appropriate and relevant budget, ensuring all elements of implied costs are covered. • Assist in monitoring processes and schedules, products, tasks, etc.; where applicable, assist in the verification of receipt and accuracy of requisite documents, approvals, signatures, etc. to ensure compliance with relevant legal, financial and other requirements or procedures. • Compile, summarize, and present basic information/data on specific programmes/project and related topics. • Assist in the planning and preparation of environment protection related meetings, conferences, and conference calls, as well as training/capacity building & awareness raising activities. •Serve as focal point for administrative coordination of programme/project implementation activities, involving extensive liaison with diverse organizational units to initiate requests, obtain necessary clearances, process and follow-up on administrative actions, e.g. recruitment and appointment of personnel, travel arrangements, training/study tours, authorization of payments, disbursement of funds, procurement of equipment and services, etc. • Prepare routine correspondence, general briefing notes and minutes of meetings, as requested/assigned. • Prepare, proofread official documents and edit texts for accuracy, grammar, punctuation and style, and for adherence to established standards. • Update and maintain distribution lists; monitor, prepare and distribute various materials, reports, where possible using electronic formats; handle arrangement for printing and translation as necessary; coordinate shipment arrangements, courier services, etc. • Maintain the filing system of all official correspondence ensuring safekeeping of confidential materials. Use of professional filing system both in hard copies and e-copies. • Support the recruitment of staff and personnel, including interns. • Perform other work-related duties as assigned by HOO UNEP.

- Reception of visitors to the IOM Almaty in liaison with the security guard at the office's entrance - Receive, assess and refer telephone and personal inquiries to the appropriate staff for reply. - Record and distribute mail and other correspondence. - Registration of clients singing up for medical check up - Providing general information on visa application process for CANVAC clients, referring clients on the related websites and updating on the status of passports. - Ensure record keeping and maintenance of all relevant correspondence. Create and maintain filing and reference system, following IOM guidelines. File research as/when needed for colleagues seeking particular documents. - Perform secretariat tasks with high level of professionalism (preparing letters, answers to letters, archiving of correspondence(incoming/outgoing) email and telephone communication when engaging with Embassies, international organizations, government and non-government stakeholders - Prepare accurate, complete minutes of staff meetings - Monitor shipments. - Maintaining a clean, organized reception area - Update DCM schedule and keep track of meeting bookings and prepare meeting requests and materials - Draft routine correspondence, type letters, reports, memoranda, faxes, as well as IOM documents and forms related to IOM operational and administrative matters. Format and file correspondence, reports and documents prepared by staff. Administrative support for DCM , including logistics support, accommodation and travel arrangements; IT clerical support to the office upon supervision of the IT specialist when needed Assist project staff during events organization and logistics, when requested by COM and DCM Additional duties assigned by the Chief of Mission, DCM, OIC , the National Admin/Finance Officer and Finance/HR Assistant

-Providing exceptional customer service, focusing on customers, interracting with them on personal level in order to increase sales and make them loyal customers -Connecting customers with the right product and drive sales -Building the bond between consumer and brand by providing superior service -Maintaining knowledge of various store departments and operating cash registers for regular transactions, perform shipping and receiving duties, stock the floor, performing cleaning duties and building visual displays when necessary -Serving as a product knowledge resource for consumers -Assisting with loss prevention efforts by providing proactive customer service -Working with KPI system on a daily basis in order to ensure that the business meets its hourly and daily goals

- Conducting meaningful customers’ interviews through the phone in highly professional manner - Handling sensitive respondents and their issues with tact and respect - Keeping strict confidentiality

- Assisting in training and development, recruitment, record keeping and administration tasks - Maintaining calendars of HR management team - Processing incoming mail; creating and keeping documents in order - Providing customer service to existing employees - Maintaining computer system by updating and entering data - Performing file audits in order to ensure that all required employee documentation is collected and maintained - Posting job adverts, organising resumes and job applications - Scheduling job interviews and assisting in interview process (setting appointments, booking rooms, arranging meetings) - Ensuring candidates’ reference and background checks are completed - Preparing new employee files - Providing assistance to new employees (showing the company’s structure, setting up a designated log-in, introducing their workstation, etc) - Completing termination paperwork; helping HR managers with exit interviews

- Matching company’s products and services to client’s needs - Worked with professional departments to collect all necessary tender documentation - Studied publications for upcoming tenders and receive Requests For Proposal (RFPs) - Maintained and updated CV databases; worked with CV owners to ensure CVs are up to date - Filed tender bids on behalf of the company - Organised business events, prepared business letters, conducted a selection process for events - Answered/transferred phone calls, - Took administartion responsibilities: organised holidays/business trips, booked flights, hotels, kept office equipped, ordered water, and other needed equipments for office and office staff - In due time replied to director’s and head office manager’s requests - Worked in busy environment, taking different responsibilities at once, this improved flexibility, reliability and self-management skills - Received excellent feedback on performance and ability from Head Office Manager and other colleagues

2015: Letting agency ‘World Villas’, Nice, France Helped to conduct the conversation between Landlord and Tenants when moving into apartments and signing the tenancy contract by translating between English and Russian 2013: Conservation Volunteering Project Team, University of Hertfordshire Students Union, UK Contributing to Cedars Park which is a popular, historically important, urban park located in Waltham Cross.
Tasks included tree planting, clearing areas of the park, planting new flowers and shrubs. Developed skills: hands on, time management, team working, communication, helping others, creativity, organisation, planning, honesty, risk taking, flexibility 2013: The READ International, University of Hertfordshire Students Union, UK Helping to fundraise, collect and sort out books to send to Tanzania. Developed skills: responsibility, communication, numerical, negotiating, team working, problem solving, leadership, planning, motivating others, self-motivation, supervisory 2012: Student Ambassador Programme Providing support to all the new students and fellow staff members involved in the activities, in a professional and friendly manner. Helped to run the events, meet and greet, campus tours, student life talks and administrative roles.