Administration of VIP Banking area

Translations on English, Russian, Kazakh

- Assisting to PM in achieving of department's goals and objectives - Support and development of existing banking products (Assets and Liabilities) - Support in launching of new products, conducting presentations - Involvement in Credit Card migration project

- Support and development of products; Reporting; Data analysis; Preparing and conducting product presentations; - Assisting to PM in launching new products - Collaboration with Marketing agencies, Printing houses; development and printing of marketing material according to Bank's guidelines; participation in marketing concept development.

- Assisting in launching of Preferred Banking lounge; design and development of marketing material, collaboration with Printing houses; Market research; - First line customer support by telephone, e-mail, fax, other channels; Consulting clients on a full range of Consumer Banking products (card accounts, personal loans, overdrafts, mortgages, transactions and payments, other products); Working in the main programs and system; Handling customer complaints (receiving, logging, resolving, closing)

- Organizing of Department's work performance - Holding of meetings, negotiations - Preparation and making of contracts - Preparation of bills, monitoring of payments - Organizing, holding a conferences - Advertisement - Market scan

- Receiving and processing the booking orders via phone, fax, web-booking, e-mail; - Timely response to all incoming booking orders; - Collaboration with companies and their representatives on the basis of a contract