• Develop and implement plans and objects for the Language Centre in an effective and innovative way. • Give customers the correct and useful information, and after understanding the value of their needs, the up-sold services and turned objections into sales opportunities. • Take inbound phone calls, dealt with questions arising from client efficiently and effectively and key in their data into the systems. • Work to ensure that all individual and the group’s targets are achieved for the betterment of Language and the clients as well. • I oversee and coordinate daily operations of the Language Centre. • I ensure that all the administrative tasks are carried out effectively and efficiently.

• Assisted in training and orienting the newly employed members of staff. • Gave customers the correct and useful advice, and after understanding the value of their needs, the up-sold services and turned objections into sales opportunities. • Took inbound calls, dealt with questions arising from customers efficiently and effectively, and input the data into the systems. • Worked to ensure that all individual and team targets were achieved. • Developed and implemented a number of incentives for the team to motivate them to achieve their targets. • Cold-called customers to up-sell services to them. • Provided excellent customer service at all times. • Assisted customers with finding suitable products and checked the available products in the system. • Maintained a friendly manner and calm, positive demeanor when dealing with or handling complaints.

Duties: • Met and registered guests for the program. • Provided services to the guests and assisted them during the program. • Assisted the organizers prepared and arranged places for the activities. • Met and registered guests for the program. • Set and tested the gadgets and other instruments to ensure that they are in good conditions for the program.

Duties: * Met and registered guests for the program. * Provided superior services and assisted guests during the program. ; * Assisted the organizers prepared and arranged places for the program. ; * Provided guests with useful information about the sitting arrangement of various programs