Identifying customer needs; Analysis, setting requirements for developers; Integration with 1C Consulting developers and testers during development; Testing of implemented functionality; Development of supporting documentation for the project. Team training from the business side

Identification of customer needs; Analysis, setting requirements for developers; Consulting developers and testers during development; Testing of the implemented functionality; Development of related documentation for the project. Support team training

Technical customer support for Internet banking for legal entities (connecting / issuing keys, setting up users, consulting on the operation of the system); Implementation of a new Internet banking (writing technical specifications, interaction with related departments, testing services).

Operational customer service Consulting clients on issues related to the department of payments and transfers and currency control Maintain a consistent customer group, customer feedback, no job complaints. Ensuring uninterrupted interchangeability of CSD managers. Registration and timely resolution of customer complaints / requests at least 100% in accordance with the internal procedure. Study of legislative acts related to banking. Knowledge of all internal processes according to the IRR of the Bank. Providing advice / notification to clients in accordance with the law, as well as providing written / verbal responses with links to regulatory requirements (especially regarding payments and foreign exchange controls)

Customer service within the framework of a salary project: Conducting a presentation on the digital bank Altyn-i Conclusion of contracts with legal entities Acceptance of applications / documents from the company for closing accounts, etc. Departure to payroll companies to open accounts for 10 clients or more Prepare weekly / monthly / yearly reports for management Control of funds transfer Providing support for working with salary clients after attracting and further servicing Participation in other special projects, monitoring of the salary offers market, control of the marketing channel of calls Advising clients on all products, tariffs and services of the bank Consultation and assistance in solving problems encountered by clients

Consulting clients on all products, tariffs and services of the bank; Resolving controversial issues with the Bank's clients; Establishing and changing the restriction on payment cards, as well as opening access for transactions on the Internet Activation of issued payment cards Acceptance and further transmission of statements about a controversial fraudulent transaction for processing; Consultation on the resulting debt, on the balance and movements in the accounts Connecting clients to SMS-notification services, 3D Secure, Internet Banking Blocking / unblocking / re-issuance of debit and credit plastic cards at the initiative of the client in the Colvir and OW systems;

Incoming calls Providing office management on a daily basis Consultation and help in solving clients’ problems Outgoing calls to prevent debts and informing the current status of the client Send emails, SMS and telephone calls (pre collection work). Control of loan registration, provide support to costumers on current issues via email Monitoring and processing of documents, confirmation contact telephone numbers Approve of the application and forwarding it to Billing Department for payout Consideration and decision of customers’ complaints and controversial issues.

Preparation applications/agreements for technical department and providing bills for payment. Final verification of applications/agreements before sending to archive Control and correction clients’ data base. Outgoing calls to improve quality of customer service Consultation and help in solving clients’ problems According to dispatcher, doing appointments of repairs and setups Work with technical department by setup and repair works Preparation invoices for legal / individual persons. Helping to Billing Department to correct financial transactions in agreements.