- Recruited new employees - Formed internal documents, plans and regulations of the company - Created a curriculum for beginners - Conducted trainings for learning new travel directions for employees - Conducted sales workshops - Solved conflict situations with company's clients - Created content for advertising in the internet - Created unique articles for publishing and following promotion of the company in the internet - Created and sold unique and complex tours - Sold tours to clients - Visa support. Prepared documents for visas to the countries of Asia, Europe, and other. Registered for submission of documents to the embassies, filling forms out in English.

- Consulted on available tour options and on socio-demographic features and natural climatic conditions - Identified of client's needs and expectations on leisure / travel - Gave recommendations for choosing the direction depending on the seasonality, needs and expectations of the client - Verified of the client's documents for compliance in accordance with the chosen direction (the relevance of exit documents, visas, taxes, exit permits, invitations to enter countries, translation of documents into English - if it is necessary) - Visa support. Prepared documents for visas to the countries of Asia, Europe, and other. Registered for submission of documents to the embassies, filling forms out in English. - Prepared and verified of tourist documents and their issuance to clients - Interacted with transport companies, hotels and host companies - Consulted on compliance with safety rules in the country (region) of stay. - Made tour contracts for following booking tour, flight or visas - Clients support until their returning to Kazakhstan - Feedback analytic - Hotel inspections on the main travelling directions

Translated the hotel's website from Russian into English language

The company makes design of interiors for offices and apartments. - Developed projects (from the first meeting until installation) - Searched for new clients - Made audit of a working space for finding a best solution for each client according client's budget and brand book - Distributed tasks among a project team - Conducted meetings, presentations and reports for customers, partners and the company's management - Prepared commercial offers, contracts and presentations - Connected with vendors (Europe) and clients (Almaty, Astana) - Represented the company on forums, exhibitions and other events - Organized events for potential business partners - Hunting, networking - Marketing development - SMM development (social networks content) - Created ideas for business development

My main responsibilities: • As the Head of the New Projects department: - organized and controlled all departmental operations, - distributed tasks among staff, - prepared work plans and budgets, - developed discount policies and advertising campaign projects; - conducted meetings, presentations and reports for customers, partners and the company's management, • As a SMM-Manager: - developed website content and pages on social networks, - created online quizzes and competitions to engage clients • As a project manager: - developed, implemented and supported various projects, - maintained project documentation, - prepared project budged and managed income/expenses, - prepared and conducted presentations of projects, etc. • As the HR-manager: - recruitment and HR outsourcing, - preparation of job descriptions, - distribution of holidays, - organization of corporate events. • As the CEO's assistant: - relieved CEO of irrational waste of working hours by performing the following tasks: - record keeping through working with all incoming documents, - supervised employees with regards to compliance, deadlines and delivery of orders from the CEO, - independent decision-making for standard questions, - organized receptions and presentations. My main achievements: - reorganized the document management of company - developed one small education project to the big republic competition, from 25 members per year till 1000 members. - singed a contracts with 60 new clients. - was a one of creator of the first financial exhibition in Kazakhstan. - signed partners contracts with 4 brokerage companies - signed barter contracts with 10 media companies for advertise of our events. - created and kept pages in four social networks and one YouTube channel. - hired good workers for companies. - don't afraid of public presentations. I did that many times for 10 and 200 people.