Продажи услуг Оформление тур и студенческих виз Шенген / Сша / Канада / Великобритания / Азия / Австралия Работа в СРМ Горячие / холодные звонки Работа с базой клиентов

Processing reservations by mail, telephone, fax and central reservation systems referral. Processing reservations from the sales office, other hotel departments, travel agents and corporates. Knowing the type of rooms available as well as their location and layout. Knowing the selling status, rates, and benefits of all packages plans. Knowing the credit policy of the hotel and how to code each reservation. Determining room rates based on the selling tactics of the hotel. Preparing letters of confirmation , visa support requests , invoices. OPERA / OPTIMA Managing all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times. Managing all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis. Selling the Hotel Rooms , providing information to prospective guests , coordinating details of reservations for all Hotel Rooms , responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.

Greet and welcome guests Check in guests in an efficient and friendly manner. Assure that guest is assigned type of the room requested and the correct rate is charged. Check out guests at end of stay. Ascertain guests satisfaction, collect keys, post late charges and present bill to guests. Settle bill accurately through credit/debit cards or cash transaction. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner (both in person and by phone). Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Working with private and corporate clients in obtaining NON IMMIGRANT visas to all countries of the world. Professional consulting to clients Preparation documents for obtaining NON IMMIGRANT (student , visitor , exchange visitor) visas to the USA,Canada, the UK. Focus on the USA NON immigrant visas (student visas F1, bussines visitor visas B1/B2, exchange visitor visas J1).I am a holder of J1 and F1 visas. Canada NON immigrant (student , visitor) visas. I am a holder of Canada visitor visa. The UK NON immigrant (student/Tier 4 , tourist/visitor) visas. Acceptance of documents for issuing visas. Reviewing for completeness and accuracy of travel documents, submitting documents to the Visa centers and Consulates Preparing for the interviews at Embassies Interaction with tour operators and travel agencies, contractors Business correspondence with school representatives and host families. Consulting to prospective students and tourists in-person, via email and phone, and in group settings Scheduling appointments for the interviews at Embassies Ability to work under continuous pressure Ability to work under time constraints and meet deadlines Pre-departure meetings Assisting in promoting programs and creating special sessions and events Updating database on the website of the company Accommodation / transportation services

Plan and conduct lessons for children and adults Attend staff meetings and teacher training workshops, and serve on committees in order to maintain and improve professional competence Collaborate with other teachers and administrators in the development, evaluation, and revision of academic programs, take part in advertising events Supervise, evaluate, and plan assignm Levels - beginner to advanced IELTS certificate 6,5