Maintenance & support, administration of monitoring tools (DCIM, Zabbix, HPE One View, Dell Ome, PRTG) Maintenance & support of physical backend hardware (storage, servers, SAN switches and etc.) Ensured high availability and reliability across 1,400+ virtual machines and 150+ backend hardware units, telecom systems, and critical Data Center infrastructure (HVAC, UPS, ATS, Fire systems). Minimized business impact during critical IT incidents by acting as Major Incident Manager and supporting disaster recovery teams. Enhanced infrastructure stability by supporting Hosting Storage team with cable patching and ongoing physical maintenance IT DC infrastructure risk management Inspection of IT Server Rooms Design of Data Center Infrastructure Capacity management. (Power, Cooling, Space, False floor) Server room building physical structure maintenance.

ITIL Based work Provide IT On-Site Support Services in Riverside office. Provide IT services with a focus on customer support and a strong steer on performance of service delivery and customer satisfaction for the various service audiences, e.g., VIPs, management, professionals, administrative, technical, and standard users. Receiving calls, emails, and tickets in ITSM toolkit with users’ queries and following Incidents resolution or requests fulfillment as per defined COMPANY IT processes. Providing support to COMPANY users either face to face or over the telephone using remote management tools. Resolving incidents or searching for work around, escalating and routing unresolved incidents to relevant support teams, and working together with other IT teams to restore normal IT service in accordance with SLA targets. Following standard procedures to update incident log, documenting necessary details in a central repository, progress checking, and ensuring that diagnostic information is provided for error resolution and incident analysis. Installing COMPANY Operating System and software on IT End-User Computing equipment. Troubleshoot system problems and solve hardware or software faults, report on re-occurring technical issues, arrange root course analysis, and find long-term solutions. Providing Meeting Support Service: Set up of audio/video conferences. Providing physical support for IT infrastructure equipment (e.g., physical installation of network switches, replacement of backup tapes, etc.) and inspection of IT facilities (server, network rooms)​ ​ ​ 2nd level customer support in NCOC on-site General maintenance of HP computer park. Operation administration, monitoring, configuration, troubleshooting, and providing technical support to local and remote users. Writing & updating IT department procedures. Collaborate working with other IT teams, providing reports to Cyber Security and Vulnerability team. Technical assistance to other IT teams. Support and participate in IT projects.

- ITIL Based work - 2nd level customer support in Tengizchevroil on-site (General maintenance of Lenovo computer park more than 2k pcs. Operation administration, monitoring, configuration, troubleshooting, and providing technical support to local and remote users Writing technical documentation & updating/writing IT department procedures. Working with Chevron central team, providing reports to Cyber Security and Vulnerability team. Technical assistance to other IT teams) - Central Plant Laboratory application and hardware support (Administration Veeam Backup Enterprise Manager & Sophos Antivirus Enterprise Console. Writing technical procedures. Workstations backup. Transferrin, and compliance all CPL positions to Windows 10 OS. Hardware upgrade. Updating database of Sophos Antivirus.) - Troubleshooting of common network hardware, support wired network, port activation. - ePTW deployment project - Modern Desktop testing and deployment - Support Chevron Mobility system devices (Company portal, Intune, MS Authenticator)

- Installation, configuration of banking software - Installation, configuration and maintenance of payment terminals - Installation, configuration, maintenance of the Internet banking system - LAN setup (maintenance) of the local network Granting access to network resources - Setting up and maintaining cash equipment (cash software) - Maintenance of network equipment Setting up and maintaining office PBXs - Installation of operating systems, network equipment and software - Working with peripheral equipment - Work with providers Kazakh Telecom, Beeline on issues, Internet connection, telephony services, conclusion of an agreement - Purchase from different suppliers of computer and office equipment. - Support, consultations of users and clients of the bank both by phone and through remote administration

Implementation, training, and support of the database - Unified system of the electronic document management of state bodies (ESEDO)

Site administrator. Support for users and workstations, installation and configuration of workstations for new users, installation and configuration of IP phones, reinstallation of operating systems, and computer repair. Setting up network equipment, laying network cables and network sockets

- Internet, browser, and antivirus settings - computer prevention - reinstall Windows XP, VISTA, 7, 8. - remote control for computers - installation and dismantling of local networks - those phone supports - remote customer support - Setting up printers and scanners - repair of computers and laptops