- Optimizing UX copy and interface elements in English and Chinese - Writing SEO-optimized articles for the website's blog - Running user surveys to select the optimal product name in Chinese - Writing push notification copy and collaborating with developers on customer messaging logic across multiple channels (email, messengers, push notifications) Coordinating with designers to create marketing materials and social media content - Developing and executing a content strategy to promote the product on social media

Delivering translation of various materials from English to Russian and from Chinese to English: articles, guides, UX, and chat bot replies

Writing in-depth, SEO-optimized guides for the platform’s users.

Writing in-depth guides for the platform's users (example: https://zerion.io/blog/custodial-vs-non-custodial-wallet-wallets-comparison-zerion-io/)

Writing in-depth articles about decentralized applications (example: https://docs.google.com/document/d/1CFazfxs2EycR7BHALLvF_9A2MlhyABN__qQ6uhUkIvY/edit?usp=sharing)

- Analyzing corporate client requests via a ticketing system, identifying issues, and proposing product improvements - Managing the backlog and prioritizing tasks in Jira - Analyzing client transaction data and identifying operational errors in the CRM system - Collaborating with the support team to resolve complex cases and optimize internal processes - Creating and maintaining a knowledge base for employees in Confluence to standardize processes and speed up issue resolution - Training new employees on CRM usage and internal workflows

- Responding to customer inquiries via a ticketing system, chat, and phone - Collecting user-reported errors and bugs and communicating them to the development team - Working with user data and customer documentation in the CRM system - Translating texts from English to Russian and vice versa

Teaching Business English

Translating documents and letters from Russian into Chinese and English.

Teaching English without using the second language. Course planning, organizing school events. Participation in marketing activities.

Accompanying tours groups abroad, scheduling visits and purchasing tickets to museums, galleries, parks, and other attractions ahead of time. Ongoing communications with partners in English and Chinese.