Handle customer and partner inquiries via ticketing systems (English-only communication); Investigate technical, data-related, and product issues reported by users; Reproduce bugs, document steps to reproduce, and describe expected vs actual behavior; Analyze discrepancies in reports, dashboards, and metrics across multiple data sources; Identify root causes of issues and provide clear, data-driven explanations; Communicate findings, bug reports, and edge cases to product and development teams; Prepare structured responses for non-technical users; Contribute to internal documentation and knowledge base.

Worked with multilingual datasets (Russian, English, Persian); Reviewed, annotated, and translated sensitive and complex content; Identified inconsistencies, errors, and potential risks in data and media; Followed strict quality and security guidelines while handling large volumes of data.

Managed customer support operations and high volumes of incoming inquiries; Handled complex complaints, escalations, and non-standard cases; Built and maintained long-term customer relationships through clear communication; Worked with Intercom to provide accurate and timely support; Performed quality assurance of customer service processes; Trained and onboarded support team members; Collaborated with internal teams to improve workflows and customer satisfaction.

Managed website content and updates; Collaborated with web development and UX teams; Prepared clear user-facing content and documentation; Participated in UX research and usability improvements.

Prepared project reports and correspondence in English; Coordinated communication between international teams; Translated reports from Russian into English; Supported monitoring, evaluation, and project documentation.

Assisted in financial and economic research projects; Verified, structured, and compiled analytical materials; Supported student assessment and consultations in financial analysis.

Consulted customers on products and services; Maintained customer relationships and provided product guidance; Collected customer feedback and conducted product surveys.