- Oversee daily store operations to ensure smooth and efficient business performance. - Manage and motivate store staff, including recruitment, training, scheduling, and performance evaluation. - Ensure excellent customer service standards and handle escalated customer issues professionally. - Monitor sales performance, analyze results, and develop strategies to achieve or exceed sales targets. - Maintain inventory control, including ordering, stock rotation, and minimizing shrinkage or loss. - Supervise visual merchandising and ensure store presentation aligns with brand standards. - Implement and enforce company policies, procedures, and safety regulations. - Manage budgets and financial reports, including cost control and profit margin analysis. - Coordinate with head office and suppliers to ensure timely delivery of goods and promotional materials. - Drive marketing and promotional activities to increase store traffic and sales. - Ensure cleanliness, organization, and compliance with health and safety requirements. - Ensure high levels of customer satisfaction across all locations. - Maintain brand standards in service, product quality, and presentation. - Conduct audits and inspections to ensure consistency.

Design and implement business strategies, plans and procedures Set comprehensive goals for performance and growth Establish policies that promote company culture and vision Oversee daily operations of the company Lead employees to encourage maximum performance and dedication Evaluate performance by analyzing and interpreting data and metrics Write and submit reports to the CEO in all matters of importance Assist CEO in fundraising ventures Manage relationships with partners/vendors

- Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store;  - Ensure the team is listening to customers and react rapidly to their requirements; - Stay informed about competition activities in the store’s catchment’s area and take necessary measures;  - Respect national concepts application in the department;  - Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries); - Enforce (food) safety, health and security rules within the section as per internal standards and external rules and regulations; - Ensure assortments are aligned with each store’s specific cultural, economic and social features;  - Oversee the establishment of a competitive assortment offer, to secure Retail a leading position in the country; - Initiate and motivate comparative studies within his section that can contribute to the efficiency of the commercial concepts;  - Attend customers when they need support, listen to their requirements and offer solutions;  - Monitor sales activities to ensure that customers receive exceptional customer service at all times;  - Manage and control attractive displays (including merchandiser activities) and correct pricing are implemented at all times; - Monitor and report competitor activities (Prices, range, promotional activities etc.) to ensure competitive advantage; - Negotiate internal promotions with suppliers to enforce the image of discount inside the section;  - Ensure freshness of the offered goods within  the set internal quality standards and requirements as per applicable local rules and regulations (only applicable to food related sections);  - Identify financial risk for the section and liaise with the Head Office for an action plan;  - Ensure the financial process in section in term of Financial KPIs, Budget and DOA; to secure the return of investment on current operating projects;

- Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store;  - Ensure the team is listening to customers and react rapidly to their requirements; - Stay informed about competition activities in the store’s catchment’s area and take necessary measures;  - Respect national concepts application in the department;  - Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries); - Enforce (food) safety, health and security rules within the section as per internal standards and external rules and regulations; - Ensure assortments are aligned with each store’s specific cultural, economic and social features;  - Oversee the establishment of a competitive assortment offer, to secure Retail a leading position in the country; - Initiate and motivate comparative studies within his section that can contribute to the efficiency of the commercial concepts;  - Attend customers when they need support, listen to their requirements and offer solutions;  - Monitor sales activities to ensure that customers receive exceptional customer service at all times;  - Manage and control attractive displays (including merchandiser activities) and correct pricing are implemented at all times; - Monitor and report competitor activities (Prices, range, promotional activities etc.) to ensure competitive advantage; - Negotiate internal promotions with suppliers to enforce the image of discount inside the section;  - Ensure freshness of the offered goods within  the set internal quality standards and requirements as per applicable local rules and regulations (only applicable to food related sections);  - Identify financial risk for the section and liaise with the Head Office for an action plan;  - Ensure the financial process in section in term of Financial KPIs, Budget and DOA; to secure the return of investment on current operating projects;

- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability; - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff; - Ensure high levels of customers satisfaction through excellent service; - Maintain outstanding store condition and visual merchandising standards; - Report on buying trends, customer needs, profits etc; - Propose innovative ideas to increase market share; - Deal with all issues that arise from staff or customers (complaints, grievances etc); - Conduct personnel performance appraisals to assess training needs and build career paths;

- Maintain records of goods ordered and received; - Locate vendors of materials, equipment of suppies and interview them in order to determine product avalibility and terms of sales; - Prepare and process requisitionse and purchase orders for supplies and equipment; - Control purchasing department budgets; - Analyze market and delivery systems in order to assess present and future material availability; - Develop and implement purchasing and contract management instructions, policies and procedures; - Resolve vendor or contractor grievances and claims against suppliers; - Review, evaluate and approve specificationce for issuing and awarding bids; - Prepare reports regarding market conditionce and merchandise costs;

- Manage all accounting transactions; - Prepare budget forecasts; - Publish financial statements in time; - Handle monthly, quarterly and annual closings; - Encure timely bank payments; - Reconcile accounts payable and receivable; - Compute taxes and prepare tax returns; - Manage balance sheets and profit / loss statements; - Report on the companys financial health and liquidity; - Audit financial transactions and documents; - Comply with financial policies and regulations;