• Kartoteka-2 maintenance: (receiving and maintenance of claimed/blocking orders exposed by Tax Committees, Courts and other regulators, payment requirements from the banks etc.) • Blocking of clients’ accounts by the requests of state authorities • Client records opening in operation system • Opening/maintenance and closure of client accounts in operation system • Clients and employee’s consultation regarding Operations issues • Checking of correctness of charging fees for preparation of certificates, audit reports • Fee maintenance (correctness of charging monthly fees in operation system according to the Bank’s Tariffs) • Input of clients Signature Cards to the electronic database • Input of client’s authorities to the database according to the Power of Attorney/orders etc. • Opening and maintenance of client’s records/accounts/authorities in Internet Banking and KISC authorities center website • Consideration, approval and creation of internal documents of the bank in accordance with the requirements of the legislation of the Republic of Kazakhstan • Back-up of the department head in managing of the Operations(Account administration part) in accordance with the legislation of the Republic of Kazakhstan and with the internal regulations of the Bank • Documents filing and archiving

• Front office: Accept paper-based Client’s instruction of Corporate and Non - corporate clients (Payrolls) • Signature verification on different documents (payment orders, conversion applications, foreign currency transfers, agreements) • Preparation of certificates by the client’s requests • Preparation of replies to the state Authorities requests • Preparation of audit certificates • Test –key verification and acceptance of fax instructions according to the Fax Indemnity Agreement • Register of documents to archive • Account blocking handling as per request of state authorities • Acceptance of payment documents, deposit agreements • Preparation of daily and monthly reports of Kartoteka-2 • Consideration, approval and creation of internal documents of the bank in accordance with the requirements of the legislation of the Republic of Kazakhstan • • Back-up of the department head in managing of the Operations(Account administration part) in accordance with the legislation of the Republic of Kazakhstan and with the internal regulations of the • Clients record input • Verify maintenance • Inputting information to P/A management database • Preparation of notification letters for the clients regarding Operations issues Additionally: Prepared as back up of Trade Operations Unit specialist

Sector of operation service - -Opening, conducting and closing of client accounts. - -Consultation of deposit, salary project and other bank services. - -Checking of documents, payments and cheques. - Issuing of certificates of client accounts. - -Receiving and executing tax committee orders. - -Control of clients account.

- The full input of payment documents to account service system. - Edit swift-files from account order. April 2005 – July 2005 Secretary of director -Organization of internal bookkeeping. -Receiving, sending and scanning of documents. -Consisting of documents, translating to Kazakh language.