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Female, 30 years, born on 2 May 1995
Almaty, willing to relocate, prepared for business trips
Key account manager/sales manager/assistant director/planning manager
Specializations:
- Sales manager, account manager
- Partner manager
- Product manager
Employment type: full time
Work experience 8 years 8 months
August 2024 — March 2025
8 months
TOO THOTH
Assistant director/project manager
1. General management of the company and employees;
2. Leading projects related to the company’s business development;
3. Providing reports to the Executive Director;
4. Organization and maintenance of document flow;
5. Processing and entering data into information systems and databases;
6. Conducting business correspondence with clients and partners;
7. Maintaining contact with regular clients;
8. Conducting daily meetings, conferences, and team discussions;
9. Preparing primary accounting documents in electronic form;
10. Preparing accompanying documents for the sale of goods and services;
11. Monitoring timely payments under contracts from clients and partners;
12. Conducting presentations about products and services;
13. Developing sales and customer relationship strategies;
14. Analyzing the efficiency of existing business processes;
15. Developing methods and solutions for optimizing business processes;
16. Assessing and identifying the potential for automation of various business processes;
17. Developing and implementing a quality management system at the enterprise;
18. Evaluating and improving the efficiency of exiting production processes;
19. Quality control of provided services;
20. Ensuring compliance with regulations and company policies;
21. Participation in tenders;
22. Preparing documentation and other materials required for tender participation.
February 2022 — July 2024
2 years 6 months
TOO "Wadjet LLP Trd"
Educational Institutions... Show more
Customer Service Manager
1. Create customer base, make changes in a timely manner. 2. Advise customers and detail about company services, the scheme of the courses;.
3. Full customer support.
4. Maintain constant contact with existing customers.
5. Develop schemes of relationships with the most profitable and prospective customers (development of special terms of contracts, individual services, accelerated terms and special conditions of performance of contractual obligations, etc.).
6. Compilation of commercial offer, conclusion of contracts with legal entities and individuals.
7. Weekly update matrix.
8. Collect the necessary documents from customers..
9. Billing, payment control.
10. Maintaining a report of return documents.
11. Issuance of certificates for successful passing of examinations.
November 2021 — February 2022
4 months
TOO American Medical Centers
Patient Experience Manager
1. Greeting patients;
2. Starts the medical record of the patient who visited the medical institution for the first time before the initial consultation;
3. Assist the patients with filling out the Patients Information Forms and Consent;
4. Registration of medical and administrative documentation for the patient;
5. Filling in all information in the patient database
6. Register patients according to the clinic protocols, schedule appointments with the doctors;
7. Maintaining the clinic calendar
8. Check and answer in time incoming emails / What`s App messages;
9. Inform all the services that the clinic provides and different enquires from the patients and insurance companies;
10. Inform the patient about the price of the service;
11. Prepare the invoices for Cash & Credit patients;
12. Keep internal reports on the patients visits.
April 2021 — October 2021
7 months
TOO Knauf Gips Kapchagay
Almaty
Planning specialist
1. Together with the divisions of the enterprise, make a monthly/weekly/daily plan for the production of finished products;
2. Keep records and control over the implementation of individual stages of the plan; accumulate and process indicators for the implementation of planned tasks, prepare analytical notes and reference materials based on the results of control and submit them to the direct manager;
3. Collect the information necessary for the work on the development of shipment plans, production planning and procurement;
4. To carry out accounting and control of the declared need by dealers according to Forecast and the actual fulfillment of shipments according to the declared projected need;
5. Prepare the initial data for drawing up current plans and submit them to the direct manager;
6. To carry out the development of individual sections of the plan on behalf of the direct manager, to perform calculations and justifications for them;
7. Design models of possible developments, make forecasts using historical data, etc.;
8. Prepare draft amendments to the plan in connection with the emergence of new factors that were not taken into account when developing the plan;
Take part in the development of measures to optimize the production planning process, the effective use of warehouses and resources of production enterprises;
9. Keep records and control over the implementation of individual stages of the plan; accumulate and process indicators for the implementation of planned tasks, prepare analytical notes and reference materials based on the results of control and submit them to the direct manager;
10. Accept the incoming documentation necessary for drawing up the plan, check the correctness and reliability of the data contained in it
11. Prepare reports within the established deadlines;
12. Perform work on the formation, maintenance and storage of a database of planned information, make changes to the reference and regulatory information used in data processing;
13. Participate in conducting marketing research and forecasting the development of the enterprise in a market economy;
14. Enter the necessary information into the SAP system;
15. To monitor production reports through the SAP program
16. Coordinate the activities of the department with the production and warehouse logistics of the enterprise;
17. Analyze the stocks of finished products, goods, as well as the availability of raw materials to determine accurate production plans;
18. Together with specialists in picking and planning, plan the need for procurement and regulate issues related to picking orders.
February 2020 — March 2021
1 year 2 months
TOO Knauf Gips Kapchagay
Almaty
Sales manager
1. Timely provision of the necessary information in approved forms (information for 1 day, information for a week, information for a month, information for a quarter);
2. Reporting on sales, prices;
3. Monthly plan-fact rejection report;
4. Monthly report on macroeconomics of the Republic of Kazakhstan;
5. Participate in the development and implementation of projects related to the activities of the sales department;
6. Providing all information at the request of the management;
7. Contract management related to the sales department
8. Annual survey of customer satisfaction;
9. Market analysis;
10. Preparation of presentations on behalf of the Director;
11. Holding conferences, drawing up minutes of meetings.
April 2019 — October 2020
1 year 7 months
TOO Knauf Gips Kapchagay
Almaty
Secretary-translator
1. Incoming / outgoing calls;
2. Organization and management of office work on external information ( fax, e-mail, courier);
3. Translation of business correspondence;
4. Booking of air tickets, hotel rooms;
5. Organization of meetings of guests;
6. Work with office equipment;
7. Accounting of working hours of office workers;
8. Control over the sending/receiving of correspondence; Recording of the sent correspondence in the journal;
9. Transfer of documents for signature to the director;
10. Preparation of an advance report for the employees of the department;
11. Ordering transport for department employees during business trips;
12. Monthly purchase for the office;
13. Working with the SAP program (entering into a contract, creating an order, paying for an order, a receipt document).
April 2018 — May 2019
1 year 2 months
Viking Ocean Cruises Ltd.
Norway
Cafe Attendant
1. Professional welcoming and sales oriented F&B Service following the S.T.A.R. Service Experience Standarts;
2. Setting up and maintaining all self-service buffet areas
ensuring each item is associated with the correct label;
3. Including, if so instructed, working from behind the food lines;
4. Serving beverages during meal period as instructed by supervisors following company safe alcohol serving policies;
5. When working in teams with Waiters the function is to support and assist as well as being an additional guest resource;
6. Working area is set up in accordance with direction from supervisor;
7. Prepare and perform F&B activities (i.e. cocktail parties, Tea Time, Café Lunch) and special events as assigned.
January 2019 — April 2019
4 months
Unicase Law Firm (Colibri Kazakhstan)
Almaty
Business Services... Show more
Office manager
• Main activities and responsibilities
Providing a warm welcome for customers. Organising meetings and managing databases. Booking transport and accommodation. Organising company events or conferences. Ordering stationery and furniture. Dealing with correspondence, complaints and queries. Preparing letters, presentations and reports. Monitoring the work of administrative staff. Managing office budgets. Liaising with staff, suppliers and clients. Implementing and maintaining procedures/office administrative systems. Attending meetings with senior management.
February 2017 — October 2017
9 months
Sac de Voyage, ТОО
Almaty, www.voyage-hotel.kz/
Administrator
1. Complete knowledge of hotels operations;
2. Outstanding oral, written and training communication skills;
3. Unparalleled guest relations skills especially in creating “special touches” and resolving Guest requests and concerns;
4. Positive and upbeat approach to employee relations and guest complaints.
June 2016 — September 2016
4 months
Cinci Hospitalities
USA
Housekeeper, Waitres
1. Clean room, serve guests;
2. Accept and check orders.
August 2014 — February 2015
7 months
Fasion Ratail Kazakhstan, TOO
Almaty, www.fashionretailkazakhstan.com/
Sales assistant/cashier
1. Help buyers when choosing a product;
2. To glue the price tags on the goods;
3. Serving customers at the checkout and maintaining cash records.
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
I'm a fast learner, self-motivated and determined, responsible, sociable, have excellent communication skills, able to perfurm underpressure - without supervision.
I like to listen to music and go to mountains.
Higher education
2017
Higher education
Geography and Environmental Sciences, Turism
Languages
Citizenship, travel time to work
Citizenship: Kazakhstan
Permission to work: Kazakhstan
Desired travel time to work: Doesn't matter