Managing development department to deliver development schedules for KFC, Pizza Hut, Costa Coffee and Hardee's Kazakhstan. Liase with Franchise development teams Network and phasing planning Mapping Negotiations with stratigic partners in real estate, construction and maintenance areas Setting up financial models for NSO, & Remodelings Budgeting Rental costs control Control and optimization of Capex for NSO & Remodelings Control and Optimization of maintenance costs

Defines the Chain Operations Strategy, aligning organization & executing. Ensures all chain Restaurants have Operational standards above target as measured by the Costa Brand Excellence standards Responsible for the Health & Safety in the Chain restaurants Recruits, managers and develops the region and Area Coach Team. Ensure the execution of all the chain Marketing and sales promotion plans to drive sales and increase profits. Represents Chain Brand in property & business community Communicate company strategies & objectives clearly and effectively to the management team along with the actions to accomplish the chain’s objectives (long term / short term) Evaluate performance of each Area Manager, Review the evaluation of Restaurants managers, specify the Area of development in their performance, Supervise implementation of development plans. Build effective team work & develop second line for Management Level in coordination with Human Resources and Training Departments Maximize Sales Opportunities through (Planning for new openings, additional services, maintain suggestive selling techniques, Maintain excellent for all Restaurants in the chain. Follow up & update any information about the competitors position in the market in coordination with marketing department which may affect the business plans. Investigate any customers’ inconvenience, Analyze Guest Comment Cards results; Make sure that all Managers are Handling customers’ complaints properly.

Functional responsibilities: - Business planning and budgeting; - Scheduling workload to meet priorities and target; - Directing various business departments to ensure the smooth running of the company; - Market research to reveal new business opportunities; - Resolving contractual and commercial issues and disputes; - Analyzing complex data and documentation; - Responsible for achieving all performance and financial targets; - Ensuring that best practice is followed in safety, legality and quality of service; - Maintaining excellent relationships with clients and suppliers;

Company profile: Meal &Drink services for the premium class fitness centers Functional responsibilities: - Organization and control of fitness-bar chain operation; - Planning and introduction of marketing actions targeting business expansion and sales increase; - Development and introduction plans on operation efficiency; - Development and introduction of staff motivation programs; - Costs optimization, purchasing control; - Managing human resources; - Developing and conducting trainings; - Effective liaise with fitness centers administration, federations of fitness, bodybuilding, power lifting, aerobic. Subordinates: 12 persons Location: Almaty Achievements: 40% sales increase. Personnel turnover reduction.

Company profile: Catering, cleaning and housekeeping services to at remote sites, for productions, militaries and peacekeeping forces. Functional responsibilities: - Coordination and control of daily operation: 3 canteens, 1 restaurant, 2 bars, warehouse, coffee-shops, vending, fitness-centre, cleaning of offices and production area; - Liaise with Client management with regards to solving service problems and getting feedbacks on the service quality; - Planning and budgeting of operation; - Sales increase and meeting budget; - Costs optimization; - Operational reporting to head office (London, Dubai); - Liaise with Client reps with regards to service provision and scope of work extension; - Development and introduction of staff motivation programs; - Participation in preparing of Bid proposals; - Bid conducting for food&beverages purchases. Client: Karachaganak Petroleum Operating bv (BG, Eni, Lukoil, Chevron) Location: Aksai Subordinates: 380 persons Achievements: Increased scope of cleaning services at the Production Areas within the framework of current service contract. Increased amount of coffee-shops. Meet budget targets.

Company profile: Catering, cleaning and housekeeping services to at remote sites, for productions, militaries and peacekeeping forces. Functional responsibilities: - Coordination and control of daily operation: two canteens, warehouse, shop, rooms and offices, hotel; - Liaise with Client management with regards to solving service problems and getting feedbacks on the service quality; - Procurement and stocks control; - Daily Costs control and reporting; - Planning and budgeting of operation; - Sales increase and meeting budget; - Managing human resources. Client: CNPC Location: Aktau and North Buzachi Subordinates: 80 persons Achievements: Successful mobilization of second camp at the North Buzachi remote site. Additional canteen premises and housekeeping services consequently allowed to meet budget targets and exceed it.

Company profile: National air carrier. Functional responsibilities: - Contracts negotiating with Catering suppliers at local and international destinations; - Design of in-flight meal services concept - Catering Manual design and it’s up-dates according to In-flight service plans; - Providing trainings on menu specs, service equipment and loading diagrams for Caterer’s key personnel; - Budget design in the part of the meal costs; - In-flight quality performance control; - Caterer’s quality performance control; Subordinates: 6 persons Location: Almaty Achievements: 6 new international destinations (London, Amsterdam, Frankfurt, Hannover, Istanbul, Seoul) and 3 local (Atyrau, Oral, Aktobe)had been provided with sufficient Catering Services within 60 days challenging period.

Company profile: provision of in-flight meal services at Almaty Airport. Functional responsibilities: - Responsible for the whole range of catering services provided to KLM, Lufthansa, British Airways, Turkish Airlines by ACS; - Trainings for operational personnel with regard to international airline’s service plans, loading diagrams and menu specs; - Providing menu presentations for the airlines; - Price calculation and design of in-flight meal specifications; - Quality Assurance; Subordinates: 10 persons Achievements: Significant improvement had been recognized by KLM with regard to Catering Services provided by ACS in 2000. Almaty Catering got top rates during Medina Quality Assurance Services audit and moved to the 2nd place in Middle East and South Asia region among official KLM Caterers.

Company profile: provision of in-flight meal services at Almaty Airport. Functional responsibilities: - In-flight meal & drinks set up compliance to the KLM’s catering manual; - Control for KLM in-flight service equipment: rotation, timely replenishment, appropriate storage, target use; - Health and Safety control for in-flight meals preparation; - Co-ordination of Catering services with KLM Ground Staff & Cabin Crew upon KLM’s flight arrival; - Liaise with KLM Head Office for any updates in service plans, menu cycles and loading diagrams. Achievements: Introduction and effective implementation of HACCP system.