Retain and maintain our existing customers, proactively promoting and selling Travelport products and increase market share and revenue. Be the primary point of contact and build long-term relationships with customers. Communicate with clients to understand their needs and explain product value. Help customers through email, phone, online presentations, screen-share and in person meetings. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Liaise with other internal departments as required (e.g. Product, Sales, IT, Finance and Marketing) to ensure smooth running of all customer interactions. Fully understand the commercial requirements of every account and provide ongoing hands-on management to enable customers to achieve these commercial objectives with Travelport as their chosen business partner. Develop & participate in sales campaigns that identify and address customer/prospect business issues Provide key functional support during the post-sales activity required for the implementation of new products. Monitor and analyze customer's usage of our product. Service multiple clients concurrently, meeting deadlines. Responsible for researching competitive products and staying up to date with market. Develop the business case for new products, improvements to existing products, and business ventures. Run beta and pilot programs during the qualify phase with almost final products and samples. Regularly review completed work and check with customers to ensure that it meets the customer expectations. Prepare and conduct of product presentations for customers. Develop sales tools and collateral.

Provide high – quality customer support on all e-ticket issuance matters (airline fare rule application issue/reissue, revalidation, refund, EMD issuance procedures) Identify and correctly troubleshoot all reported problems Operation with the airlines, the hotel providers and the car rental companies Keep records of client transactions Support HelpDesk staff Provide Training to customers: "basic course", "electronic ticket booking and issuance", "hotels and cars", "Create profiles for clients" in GDS Travelport. Prepare and conduct of product presentations for customers. Provide key functional support during the post-sales activity required for the implementation of GDS Travelport. Consultancy to customize B2C graphical user interface (GUI) of the portal (color skin, header and footer, search/result/summary page) Pre-sales, Co-ordination, Consultancy with sales and marketing team all API products.

Provide high – quality support for customers who work in Galileo GDS Identify and correctly troubleshoot all reported problems Provide Training to customers: "basic course", "hotels and cars", "electronic ticket booking and issuance", "Create profiles for clients" in Galileo GDS Prepare and conduct of product presentations for customers. Provide key functional support during the post-sales activity required for the implementation of Galileo GDS. Keep records of client transactions

Operate as the point of contact for assigned customers. Develop and maintain long-term relationships with accounts. Make sure clients receive requested products and services in a timely fashion. Coordinate with staff members working on the same account to ensure consistent service. Collaborate with sales team to reach prospective clients. Providing Training to customers: "basic course", "electronic ticket booking and issuance", "hotels and cars","Create profiles for clients" in GDS Travelport. Prepare and conduct of product presentations for customers.

I worked as a teacher of foreign languages. My function was to provide students with appropriate language skills and I successfully did it. I got promoted from retail teacher to the master teacher. I prepared my students for international tests like IELTs (7.5), TOEFL (91) and SAT (650).