Provided security monitoring and looked for potential threats to assigned systems and customers. Solved basic and advanced security-related issues, following clear procedures to make sure everything worked well. Analyzed possible security risks and shared easy-to-follow recommendations to reduce them. Helped new ESET customers get started with their security services and made sure they were set up properly. Worked with account managers and other teams to create clear reports and improve customer satisfaction.

Managed Microsoft Azure cloud systems to keep everything running smoothly and efficiently. Worked on improving tools like O365, SharePoint Online, Teams, Exchange Online, and Endpoint Manager. Helped users solve technical problems, both on-site and remotely. Monitored system performance to catch and fix issues early, keeping systems reliable. Worked with teams to make IT processes better and meet company needs.

On-prem support infrastructure Azure cloud On-site and remote users/servers support Networking

Azure, aws

-Diagnose, respond and resolve to requests via ticketing system (ServiceNow, Jira), live chat, phone and email. -Troubleshoot end user computing issues in a timely manner and ensure problems have been resolved. -Support different Microsoft products like MS Teams, Exchange, Azure AD, O365, Intune, Windows servers and more. -Resolve issues related to Apple Mac OSX, iPhones or other apple products using Jamf pro, Apple Business Manager -Linux/Unix system support -Configure, manager and troubleshoot issues related to DNS, DHCP, InfoBlox -Administration of security tools like OPSWAT, SentinelOne, Bitlocker, InfoBlox, Qualys -Administration of DaaS like Amazon Workspaces, Azure VD -Azure MFA, Azure Privileged Identity Management, Azure Active Directory, Licenses, VM management

-Provide priority technical support to CEO, CTO and end users -Perform installation, configuration of operating systems, software; installation and minor repairs of user computer equipment, replacement of failed equipment components and its modernization -Analyze and resolve requests/incidents with Windows operating systems and software used by company employees. -Participate in the management of company-owned software, equipment and licenses. -Perform installation, configuration, minor repairs of peripheral equipment, conference communication systems, replacement of failed equipment components and its modernization. -Took part in testing new user computer hardware and software. -Perform the daily work of a Help Desk specialist. -Provide detailed reporting on troubleshooting and service request fulfillment in the Dameware ticketing system -Collect the necessary information, system logs for subsequent transfer to engineers of the 2nd, 3rd support line for further work.

-Support the IT service desk day-to-day operations, troubleshoot and resolve user requests/tickets using ManageEngine ServiceDesk Plus software thereby solving 99% of the problems -Manage IT environment and technologies for 500+ remote and onsite users in 12 locations nationwide -Troubleshoot LAN/WIFI connectivity, configured permissions folder rights -Maintenance and troubleshoot personal computers, network printers, Voice IP phones, servers -Consult with retailers, research and assist with purchasing new equipment -Regular monitoring and patching antivirus software, repair PCs with infected viruses, spyware and adware -Maintain device, applications, data protection and accessibility by using Kaspersky Endpoint Security -Provide users training with use of network printers, software, PCs, telephony -Participate in on-call rotation to provide 24 X 7 production support -Configure, maintain and monitor services/servers such as DNS, DHCP, DC, GPO, Print Server, File Server and Active Directory Windows Server 2016 -Assisting deploying and configuring servers, vSwitches, hosts for virtual environment using VMware ESXI