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Female, 33 years, born on 8 July 1992

Almaty, not willing to relocate, prepared for business trips

Salesforce manager

Specializations:
  • Sales manager, account manager
  • Technical support specialist

Employment type: full time, part time, project work/one-time assignment

Work experience 6 years 6 months

October 2022currently
3 years 7 months
ТОО «Ancor Central Asia»
GA Part /SECE/Samsung Electronics
Ticket purchasing, hotel reservations, sending notifications of arrival of foreign citizens to the migration service, monitoring the sending, sorting, and receiving of documents, hotel payments. Support for security and access control through the registration desk (issuing guest passes), as well as performing other management duties.
November 2021currently
4 years 6 months
Outsourcing contact center for SamsungKZ project

www.samsung.com/kz_ru/

Online customer technical support agent
Online customer support for technical issues with Samsung products (website chat, Instagram Direct, Telegram, Facebook Messenger, VK). Handling complaints (VOC), creating requests in SAP.
June 2020November 2021
1 year 6 months
"ТОО Samsung Electronics Central Eurasia LLP."
Online chat consultant (e-promoter, outsourced)
Customer service on the Samsung website, Product consultation, assistance, and website navigation. Order processing, consultation on company promotions and special offers.
January 2020March 2020
3 months
ТОО "Weatherford Oilfield Services"
Assistant Chief Accountant (internship)
Immediate assistance in compiling reports. Copying and compiling a document registry. Involvement in preparing primary documents. Execution of individual tasks from the manager.
July 2019August 2019
2 months
АО «KassaNova Bank»
Assistant manager (internship)
Working with the document registry. Familiarization with the process of organizing analytical work in the company.
May 2019June 2019
2 months
АО «ForteBank»
Assistant manager (internship)
Copying and binding documents. Familiarization with the finance department of the organization. Compilation of a document registry and submission of organizational documents to the archive. Involvement in preparing primary documents.

Skills

Skill proficiency levels
MS Excel
MS Word
MS PowerPoint
Customer Service
GBS Market
jivo site
Time management
Communication skills
Teamplayer
Networking
problem solving

About me

Plekhanov Russian University of Economics. – External academic mobility of students GPA: 3.5 из 4.0 Internship in banks: АО «Банк Kassa Nova», АО «ForteBank», ТОО "Weatherford Oilfield Services" Internship in banks: АО «Банк Kassa Nova», АО «ForteBank», ТОО "Weatherford Oilfield Services" Experience working with online resources and user support. I have completed internships at leading banks and have also completed a basic Excel course. I am interested in further advancing my skills in Excel and strive not only to achieve results, but also to create beautifully formatted reports using standard formatting methods. I am eager to learn and am prepared for further training. I am skilled at working in a team and collaborating with all project participants to achieve common goals. I possess stress resistance and the ability to remain calm and work effectively in situations that require quick decision-making and responsiveness. I am punctual and always meet deadlines for tasks. Furthermore, I have an attention to detail that allows me to notice nuances and improve the quality of my work. I am also adept at adapting to new situations and learning quickly. I always strive for professional growth and the development of my skills. Overall, I believe that my personal and professional qualities make me an effective and valuable employee capable of success in any work environment.

Higher education

2020
Higher education
Narxoz University
Finance and technology, Finance and technology
2019
Higher education
Plekhanov Russian University of Economics
Finance, Corporate finance

Languages

Uyghur — Native

English — A2 — Elementary

Kazakh — A2 — Elementary

Russian — C1 — Advanced

Citizenship, travel time to work

Citizenship: Kazakhstan

Permission to work: Kazakhstan

Desired travel time to work: Doesn't matter