-Развитие компании; -Улучшение финансовых показателей; -Следование философии бренда и формирование корпоративной культуры; -Управление сотрудниками; -Управление отделом закупа и логистики; -Подготовка и сдача отчетности инвестору;

Key responsibilities: Maintain smooth operations of the front office department; Respond to guest needs/requests and resolve incidents; Drive the team to achieve department and company goals; Collaborate with other associates to get desired results; Conduct daily briefings among the employees and meetings with other department leaders; Train the team to ensure the best experience for our guests.

*Represent General Manager during the night and work closely to: - Implement new strategies to enhance guest experience and monitor feedbacks - Train associates on up-selling techniques - Set employee action plan and rewards program to recognize and keep associates motivated *Ensuring the safety and security of the hotel guests. *Performing Night Manager shifts to liaise with guests to ensure highest level of satisfaction and assisting team with arrivals and departures *Accurately processing all cash and credit card transactions in accordance but with not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank *Managing “Guest Voice” by ensuring score levels are always above national standards *Generating multiple internal reports, also revenue report and sending directly to owners and senior management *Supervising over the fulfillment of assigned tasks *Responding to guest needs, special requests and resolving all guest complaints and problems *Personally greeting, and providing high quality of service to VIP guests.

*Represent General Manager during the night and work closely to: - Implement new strategies to enhance guest experience and monitor feedbacks - Train associates on up-selling techniques - Set employee action plan and rewards program to recognize and keep associates motivated *Ensuring the safety and security of the hotel guests. *Performing Night Manager shifts to liaise with guests to ensure highest level of satisfaction and assisting team with arrivals and departures *Accurately processing all cash and credit card transactions in accordance but with not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank *Managing “Guest Voice” by ensuring score levels are always above national standards *Generating multiple internal reports, also revenue report and sending directly to owners and senior management *Supervising over the fulfillment of assigned tasks *Responding to guest needs, special requests and resolving all guest complaints and problems *Personally greeting, and providing high quality of service to VIP guests.

Guiding the night team; Conducting line-up meetings on a daily basis; Ensuring Front Office operations during the night; Responsible for the hotel and it's residents (guests, associates); Performing night audit procedures; Generating multiple internal reports, also revenue report and sending directly to owners and senior management; Supervising over the fulfillment of assigned tasks; Responding to guest needs, special requests and resolving all guest complaints and problems; Personally greeting, and providing high quality of service to VIP guests.

►Take responsibility for the hotel and it's residents during the night shift. ►Check Front Office accounting records for accuracy and, on a daily basis. ►Summarize and compile information for the hotel's financial records. ►Track room revenue, occupancy percentages, and other front office operating statistics. ►Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. ►Summarize results of operations for management. ►Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. ►Check that room rates are correct and post those rates to guest accounts. ►Monitor the current status of coupon, discount, and other promotional programs. ►Balance the day’s charges, making corrections as necessary. ►Prepare of "End of Day" procedure. ►Run "End of Day" process in property management system (PMS). ►Respond to guest needs, special requests and complaints. ►Perform nightly balancing of in-room video and long-distance telephone services.

►Basic GSA responsibilities. ►Oversee the daily operation of the front desk. ►Maintain a house bank and make a deposit and accurate report of receipts daily. ►Supervise the GSA, ensuring the correct sequence of events for proper registration and checkout of guests. ►Perform night audit of hotel and outlet for revenue as per existing procedures. ►Print relevant reports for all interfaces from PMS. ►Monitor audit journals and reports from front office computer system and point of service. ►Perform adjustments and corrections and rectify all computer problems that occur during night shifts. ►Follow the End of Day / Night Audit Checklist. ►Run end of day process in property management software (PMS). ►Attend any guest calls and ensure compliance to all rules. ►Perform wake-up calls. ►Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests. ►Ensure proper maintenance of credit and accounting procedures. ►Fill out the Daily Revenue Report. ►Timely monitor any unresolved situations and transfer relevant information to other managers for processing, filling out a Night Report.

►Greeting guests upon arrival and making them feel welcomed. ►Administering check-ins and check-outs. ►Providing front desk services to guests. ►Assigning rooms and taking care of administrative duties. ►Delivering mail and messages. ►Processing guest payments. ►Coordinating with bell service and staff management. ►Being a source of information to guests on various matters such as transport and restaurant advice. ►Accommodating general and unique requests. ►Diffusing conflict or tense situations with guests. Afterwards, I had been promoted to Night Auditor.

Basic doorman duties, meeting and greeting guests, helping guests with their luggage, providing high quality of service according to hotel standards and rules, giving information about hotel facilities, suggesting city entertainment places, booking a taxi and etc. Also I was acting concierge duties.

Practic-trainee as part of education. During the internship I gained life and professional experiences, as well as got some new skills. Like: communication skills, strong ability to overcome any kind of difficulties, to be resourceful, how to provide high quality guest service, and also I learned that life gives lessons and it has its own rules.

First internship. My story began from Radisson and from this place I've decided to move on that direction!