Ensuring a high level of safety on board the aircraft; • Providing excellent service to passengers according to the concept of a five-star airline; • Greeting passengers on board, assistance in placing hand luggage; • Special assistance and care for passengers with infants, elderly customers, unaccompanied minors, disabled people and pregnant women; • Maintaining a look (“grooming”) corresponding to the “face” of a five-star airline; • Providing information and support to passengers on the rules of behavior on board, safety, emergency response plan, time of connecting flights, food and drinks (ingredients of cocktails, types of alcohol, etc.) on board; • Maintaining cleanliness in the cabin, kitchen, toilet rooms, throughout the flight; • Acceptance and verification of on-board catering (for the “galley manager”), heating the meals and preparing the service carts ; • If necessary, administring the first aid, psychological support to passengers; • Filling in the flight documentation (bar documentation, handover forms, etc.); • Prevention and resolution the conflicts on board the aircraft; • Ability to work in the team of representatives of more than 131 nationalities. ACHIEVEMENTS: • Getting an offer to work in Premium (business) class REASON FOR LEAVING: • Personal family circumstances

• Administrative work on registration (check-in and check-out) of guests, according to certain concept of five-star hotel; • Providing all necessary information to hotel guests; • Consultation potential customers by phone and email; • Working with the “booking.com” platform, processing reservations; • Acceptance of guests payment for accommodation, use of additional hotel services; • Working with the cash machine and POS-terminal; • Fulfillment of additional requests of guests (taxi order, flower delivery, etc.) • Timely resolution of conflict situations and solving problems on guests complaints; • Conducting an oral (written) guests surveys of the hotel service quality; • Well-coordinated work with other hotel departments (housekeeping, concierge, reservation department, manager, restaurant, etc.) ACHIEVEMENTS: • Fast learning of thr profession. REASON FOR LEAVING: • Hotel issues with opening the work visas for new employees

• Providing top-quality service to hotel guests; • Preparation of various kinds of alcoholic, nonalcoholic, hot drinks; • Greeting hotel guests by name and inviting them to the tables; • Advising restaurant guests on the menu; • Control and execution of cash desk and order system operations; • Work with cash statements, calculation of the restaurant's total revenue for the certain shift and reconciliation with checks; • Providing full reporting to the restaurant director and hotel manager; • Taking part in monthly meetings with other employees organized by the hotel manager; ACHIEVEMENTS: • Increase the total restaurant profit by 10% after the start of working. REASON FOR LEAVING: • Moving to another country

• Meeting and escorting restaurant guests to the tables; • Detailed consultation of restaurant guests on dishes and drinks available in the menu, order acceptance; • Resolution of conflict situations; • Maintaining cleanliness in the restaurant hall; • Oral survey of visitors about the quality of service and dishes, transfering the following information to the restaurant manager; • Interaction with other restaurant employees (administrator, bartender, cooks, technical staff). ACHIEVEMENTS: • Best employee of the month REASON FOR LEAVING: • Seasonal (temporary work); lack of time for education.