- Managing all hotel operations, ensuring smooth functioning across all departments (front office, housekeeping, food and beverage, etc.). - Conducting regular inspections of the hotel to maintain high standards of cleanliness, maintenance, and presentation. - Providing personalized service to VIP guests and special attention guests. - Training and motivating staff, ensuring they provide excellent service. - Making quick and sound decisions in high-pressure situations.

Managed operations across 3 key departments (Front Office, Housekeeping and SPA), enhancing overall service quality Directed a team of 70+ across various departments, maintaining operational standards for 200+ room hotel Increased guest satisfaction scores by 15% by implementing strategic customer service improvements Achieved 20% reduction in guest complaints by enhancing staff training and communication processes by developing comprehensive training programs Achieved financial targets across all departments, cutting operation costs by 17% Marriott Bonvoy - Top Performing Hotel in Eastern Europe in 2023 Spearheaded marketing campaigns that increased Health Club and SPA revenue by 20%

Pre-opening of 1300+ rooms for WC 2022 project in Qatar Achieved a record-high occupancy rate of 90% during the tournament period by enhancing customer service standards Managed smooth Front Office operation by coordinating 80+ staff Achieved a 10% reduction in guest complaints by implementing corrective actions and adhering to defined standards Streamlined handover and decommissioning process, ensuring proper room allocation for 1300+ rooms

Managed a team of 20+ front office staff, overseeing operations for a 200+ room hotel Lead 25 new Front Office associates, enhancing team skills and performance Achieved all front office goals, maintaining brand standards for 90+% compliance Implemented practices for a professional front desk service, increasing customer satisfaction by 20% Managed front desk activities daily, ensuring 100% compliance with policies, elevating service quality

Implemented marketing strategies and boosting sales results by 20% Enhanced and maintained 50+ client relationships, increasing client retention by 30% Exceeded financial targets by 21%, achieving sales goals annually Provided leadership, increasing team productivity by 25% through effective motivation and support Directed 10+ projects, streamlining operations and improving project delivery efficiency by 35% Achieved 80+% customer satisfaction rate for event execution by streamlining operations and enhancing attendee engagement strategies

Increased revenue by 15% by negotiating and signing contracts with 20+ new clients Improved customer satisfaction scores by 10% ensuring excellent service and quality delivery Supervised 100+ events, ensuring design, production within budget, and strict adherence to time limits Enhanced customer retention by 30% by identifying and meeting client needs, ensuring satisfaction