- Maintenance of all workplace related systems - asset creation/modification/removal, keep all asset information correct and up to date, timely put information about new equipment - Do 1'st, 2'nd level support for Business Special Applications & Special Purpose Applications - Do ongoing IT support for all users type like: office, home office, remote office - Do ongoing IT support of: Standard user workplace hardware & Extended Core software, accessories, Special purpose PCs, mobile devices & solutions, Meeting rooms equipment, Peripherals - Maintaining different solution databases (OneNote, Sharepoint, inventory base, etc) - Proceed and monitoring all incidents and change requests (registration, classification, solving, analysis, etc) - Proceed all Incidents and changes requiring OSS in accordance with current processes and (HW replacement, workplace preparation/move/removal, printers and MFDs support, network issues, cabling issues, etc.) - Maintain IT Stock in order - stock data is up to date - Being interface between Service Desk, Infrastructure team, Application Owner and Vendor technical department - Support business with contacted 2'nd and 3'rd level support for Business Special Applications & Special Purpose Applications - All invoices have to be proceeded: (Classification (Specification of CostCenter, CostElement, any other required accounts); Authorization by IT manager; Delivering to accounting department and ensure regular booking)" - Regularly check IS cost center cost and control costs remain within budget - Goods receiving - Order creation in SAP - Market analysis to identify optimization potentials in regard to current agreements / costs / service types - Support the implementation of regional, local and major projects and improvement measures - Service-Now by Accenture - Azure - Audiocodes and MS Teams telephony

- Primary diagnostics of IT equipment, search for typical solutions, keeping computers, printers, scanners and network devices running. - Maintenance of the standard software, mail server administration, VPN settings. - CrossChex finger print administration. - Opera, Micros, Fiscal services administration - Controlling and purchasing IT equipment

- Technical support of users with IT and network related issues; - Setup and administration of user accounts, computers, and printers in the Active Directory; - Selection and procurement of IT equipment; - Setup, management and maintenance of IT-related equipment; - Installation and configuration of operating systems and software (Windows 7, Windows Server 2008 R2, Windows Server 2012 R2); - Setup and management of local network file sharing system; - Troubleshooting, installation, and implementation of systems and technology infrastructure; - Setup and maintenance of online trading platforms (state procurement), internet banking, tax and accounting software; - Active directory management; - Setup, management and maintenance of trade terminals (micros); - Setup and maintenance of CCTV cameras, DVR; - Setup and administration of hotel management systems Opera, MC, Micros 9700, Micros Symphony, Onity.

- Leading and directing the team to ensure the smooth operation of Front Desk functions; - Participating and leading a training of all Front Desk associates; - Checking guests in and out of the hotel; - Daily Front Desk Agent duties; - Meeting guest requests as per the arrivals list; - Arranging airport pickups and travel requests; - Monitoring the registration against in-house guests; - Ensuring all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, booking rooms); - Coordination a registration of foreign guests in local police office; - Maintaining daily reports; - Communicating information to the associated departments; - Resolving guest and associate complaints and issues; - Periodically taking the responsibilities of Night Manager; - Handling payments.

State procurements

- Electronic key and licenses issuance in egov system; - Registration of property, physical and legal entities in egov system; - Consultations on regulatory framework; - Registration of legal entities in bids for government procurements; - Improved knowledge of RoK regulatory framework, including Civil Code, Land Code and Labour Code of the RoK.

- Presentation of Kazakhstan, Kazakhs and their traditions; - Organization and coordination of cultural exhibitions; - Teaching of Kazakh and Russian languages for local students; - Unforgettable experience of working in multinational team of young people gave me an opportunity to improve my communication skills, leadership and English.