- Establishing and ensuring data quality standards across all company databases - Ensuring data confidentiality and managing databases access to prevent unauthorised use of the information - Monitoring data entry procedures and designing appropriate management information reports to identify inappropriate use of databases - Developing, communicating and enforcing database policies and standards - Providing database expertise and advice to the business - Developing and maintaining business continuity plan to prevent the loss or corruption of company data with appropriate input from the IT Director and the Business - Maximising commercial use of data including working with the digital marketing team to identify and reach correct target audiences in line with the marketing plan - Working with various teams across company to ensure appropriate use of the databases by the end users, and providing user training where required

- Designing Key Performance Indicators system for quality monitoring purposes - Designing standardized processes across company - Initiating new standards implementation project - Monitoring quality of the products offered - Ensuring company’s compliance with regulatory requirements - Investigating and reporting on instances of incompliance - Designing data requirements for reporting to authorities and executives - Compiling data submission to authorities - Performing Reliability Analysis using SPSS

- Designing and delivering Customer Engagement Survey on satisfaction with current products and interest in future offerings - Presenting outcomes of the survey to Regional Management team - Establishing new partnerships - Negotiating benefits for Royal Preferred Banking clients

Statistical analysis in SPSS Consultations on statistical issues

Data analysis. Queries in MS Access. Schedule preparation. Cooperation with faculty.

Statistical data analysis and process. System administration. Work and negotiations with applicants.