• Managing staff in the busyworkshop environment. • Accountable for the dailyoperations in the business, ensuring all records are kept and all customerservice reports are dealt with promptly. • Setting reachable goals to improve the overall performance of the business. • Carrying out market research to reduce expenditure and maximise profit. • Making sure trucks are in on time for due maintenance and repairs. • Keeping account of tools and parts for replacement. • Ordering of new parts to replace used ones. • Ensuring safety meetings are organised and safety precautions followed to avoid accident. Examples and Achievements: ✔ I put in place useful strategies to promote the business, which resulted in the company purchasing four new trucks of N7.5m each, thus increasing the number of vehiclesused for business operations from 20 to 24 in just 3 months.

• Managing staff in the Hotel. • Planning ahead of time for events expected and unexpected. • Auditing of accounts daily, keeping of proper financial records. • Accountable for the daily operations in the business, ensuring all records are kept. • Personally responding to all customer complaints promptly. • Training of staff to carry out their services effectively in a responsible manner. • Ensuring customer satisfaction through timely calls and survey. • Carrying out seasonal promotions with bonus incentives. • Upgrading the facility and carrying out regular maintenance. Examples and Achievements: ✔ I helped the business expand their revenue from 10% to 50%, increasing sales and the customer base with a minimum number of staff. ✔ I organised for new equipment to be acquired and paid for, and with the good reputation the business was building many schools were sending their students to us for industrial training. ✔ I developed great marketing initiatives and ways of promoting the business, with the result being that often our rooms were filled to the maximum capacity and we expanded by building a new facility.

• Managing staff in the company. • Accountable for the daily operations in the business, ensuring all records are kept and all customer service enquires are dealt with promptly. • Timely review of company expenditure, loans and budgets. • Advertisement and promotion of our services. • Expanding the operation of the company with minimal work force. • Delegating some duties to train staff to work with minimal supervision. Examples and Achievements: ✔ I helped the business expand their revenue by 30%, bringing in more businesses and increasing the customer base while at the same time our expenditure was reduced to the minimum. ✔ I made useful suggestions to enable efficiencies in the farming operations, winning new businesses, and introducing new crops and livestock to enable us reach more customers. The result was that a new branch was established and our farming section went on to receive an award from the Lagos State Government as the best vegetable farm of the year.

• Managing staff and work for effective delivery. • Keeping account of clothes received. • Dealing with complaints personally, in cases of delivery to the wrong person or other issues. • Making sure that all cloths are delivered in a timely manner as at when due. • Working with few staff to deliver 10 clothes to 35 people daily. • Training of new staff on proper handling of materials and safety. • Reducing work load through effective planning and time management. Examples and Achievements: ✔ I helped upgrade the standard of operation, adding new services through regular research and innovations. ✔ With keen interest in the job and helping others to succeed, I advised the management to bring all the outsourced jobs in-house and the organisation was able to save money and time within a shortest time.

• Dealing with customer enquiries. • Ensuring we had sufficient books and other publications in stock for peak periods and managing stock so we would have just the right amount. • Operating shipping/packing machines and using computer to process orders. Examples and Achievements: ✔ I was able to use my skills to improve inventory management, stock control and logistics management in the department which helped to ensure orders were promptly processed and issues resolved promptly.