- Analyzing market trends, data, and economic factors to set realistic but ambitious sales targets goals for each store. - Maintain relationships with partners, suppliers, and manage the operations of the brand. - Hold meetings with the ASM to review sales performance and ongoing stock needs of all the stores achieve monthly, quarterly and annual retail sales targets in line with the agreed annual budget. - Maximizing sales and profitability by implementing effective marketing strategies, optimizing inventory management, and identifying opportunities for cost reduction. - Analyzing sales data to make informed decisions on product placement, pricing strategies, and promotional activities to boost revenue and profit margins. - Creating a positive workplace culture by recognizing and rewarding high performance, addressing conflicts, encouraging good communication, and working to boost employee engagement and morale. - Maintaining and increasing standards of customer service, often with mystery shopping exercises and by analyzing customer feedback. - Motivating staff by setting clear expectations and providing regular feedback. - Setting up training and development for the staff, and identifying skill gaps within the team. - Ensuring compliance with company policies and legal regulations across all stores

- Manage store operational requirements by scheduling and assigning employees - Recruit, select, orient and train employees - Maintain results by coaching, counseling and disciplining employees - Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions - Identify current and future customer requirements by establishing rapport with potential and existing customers - Ensure availability of merchandise and marketing products in store - Secure merchandise by implementing security systems and measures - Protect employees and customers by providing a safe and clean store environment - Maintain the stability and reputation of the store by complying with legal requirements - Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent - Manage all controllable costs to keep operations profitable - Manage stock levels and make key decisions about inventory control - Analyze sales figures, forecast future sales and interpret trends to facilitate planning - Ensure standards for quality, customer service, and health and safety are met - Respond to customer complaints and comments - Update colleagues on business performance, new initiatives, and other pertinent issues - Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Responsible for managing the day-to-day operation of the store, as well as setting high customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures. - Manage the daily outlet operations, by overseeing 5 retail outlets in MG with a total of 65+ colleagues. - Setting and modifying KPI. - Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests. - Review and manage and effectively address team performance. - Foster a harmonious atmosphere amongst Colleagues in their area and bring team members together through team activities. - Actively participate in Events Projects and in creating content for the Marketing team. - Openly communicate appropriate and useful information through various channels including department meetings and briefings. - Monitor visual retail standards and coordinate with the Visual Merchandiser for a calendar of events. - Manage and motivate the team to increase revenue and ensure efficiency - Manage stock levels on all retail outlets. - Deal with staff issues, conduct performance reviews, and provide training and coordinate with Learning and development for colleague training nominations. - Ensure standards for quality, customer service, and health and safety are met; resolving health and safety, legal and security issues. - Respond to customer complaints and comments. - Organize special promotions, displays, and events. - Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required.

- Coordinate and lead 5 countries' retail channels: Kyrgyzstan, Uzbekistan, Tajikistan, Turkmenistan, and Mongolia. - Ensure a safe work environment for all team - Review the work forecasts and determine productivity requirements to produce during the day to meet the overall sales/operations objectives. - Proactively identify and lead process improvement initiatives - Control inventory levels and make orders accordingly - Ensure that people are properly trained and that their needs are addressed so they can focus on their jobs. - Motivating, coaching, training, reporting, and providing feedback on team members' performance continuously. - Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are dispatched on time. - Allocate labor, lead meetings, and direct and assign job duties. - Perform in-depth problem-solving in all areas to ensure successful and continuous operations. - Train, audit, and support employees to perform Company standard operating procedures and utilize equipment and software. - Report and escalate systemic issues to management as necessary and in a timely manner - Define, set, and review sales target, budget, and cost (P&L) - Fully understand processes and daily goals, and make recommendations to improve performance - Perform administrative duties, and additional functions, as needed and determined by management - Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, Marketing...) to create and implement initiatives.