05/2013 currently «NCPOC» , Atyrau Position: Information Technology /Information Management Emergency Response Duty Engineer • Perform communication activities for the other ITIL processes (e.g. Release notifications, change schedules, Service Level Management reports) • Understand and follow security and compliance regulations and procedures • Report to Management and customers (through Service Management) on Infrastructure Service Desk performance. • In predictable and structured areas may supervise others. • Working closely with both the Application specialists and the IT departments of NCSPSA Venture (NCOC, NCPOC, Agip KCO) supporting the ERP Technical Team Lead • Document processes and procedures regarding system maintenance and installation configuration • Support the ERP Security officer and enforce security of system data access • Administer, maintain, review, develop and implement policies and procedures for ensuring the security and integrity of Company’s databases and coordinate with relevant teams to implement any changes • Support of emergency response requests (reports, monitoring and coordination) • Support of VIP customers (Directors and his direct reports) • Dealing with high complexity issues such cases that requires root course analysis • Assisting ICT Supervisor in supervision of ICT Service Desk team, assign duties, work schedule and etc. • Compiling reports on ICT operational stock status to ICT Service Desk Supervisor, plan further purchases • Leading in implementing of Videoconferencing facilities in Agip KCO and NCPOC (Tandberg, Codian and Polycom equipment) management / monitoring • Also helping to carry out the daily work of IT Engineer (first line support) 01/2011 05/2013 «AgipKCO» Atyrau, (transition to «NCPOC» Shell 01.11.2011) Role: IT/IM Service Desk Engineer • Helpdesk/servicedesk - registering and solving customer’s issues in different areas of IT service provided by company including accounts, software, workstations, peripheral devices, phone system, networking, mail exchanging and others. • Advanced troubleshooting of desktop & server operating systems, desktop and server applications • Users and Groups management via Active Directory (on Windows Server 2003\2008) • Leading the resolution of complex problems through collaboration with Operations, Networking, Applications and Telecom teams • Assistance to Operation and Networking Departments in intermediate troubleshooting of server and networking infrastructure • VideoConference managing (Tandberg & Polycom Solutions) • Backup operations and data recovery (HP Data Storage Products & Solutions) Note: Completed a big project for the transition All ICT / T equipment from AGIPKCO to NCPOC project (Inventorization and audit) • Organization audit all IT department facilities • Conducted an inventory and audit • Maintenance of the Inventory and audit databases • Reports Role: Replacement and assistance Onboarding/Offboarding Coordinator, • Working with HR department for On boarding/Off boarding NCPOC staff (coordination create account, providing HW) • Coordinate IPO Staff (move/transfer to venture companies, termination) Role: IT/IM Audit and Inventory Engineer / Focal Point of Mobile Phones Inventory Engineer, movement/transition all equipments ICT from AgipKCO to NCPOC • Focal point of mobile services with Kcell company - (company Sim card, Mobile phone, Turaya / telecome issue, USB modem; action: - providing , delivering, replacement, changing of parts, also every month need to providing reports of equipments and of access to line for manager). • Ability to solve customers’ most frequent technical issues (Repair of components of mobile devices, cameras, hard drivers on their own initiative) • On my initiative an ICT equipment management database for controlling equipment flow has been implemented • Monthly inventory reports on warehouse (equipment) • Assistance in the use of overseas RSA (connect to a virtual desktop and network shares)

Position: Lead IT System Specialist, Aksai Branch • Network configuration • Installation and configuration of LAN • Setting up Company Server and Clients Database • Reviewing commercial proposals and purchase of PC, other additional equipments and organizing distribution to Project and Office • Drawing up of the agreement with Supplier for purchasing and delivery of materials • Solving installation work of LAN and phone network as per contract 1376 • Organizational work on the laying of ТПП25х2х0,4 and optical cables on the project. • Setting up of remote access for users using special programs, helpdesk. Role: Programmer 1C • Setting up and connection to network 1C • Training of users to work with program 1С • Support database Role: Network & Telecommunication Engineer • Management and monitoring of Telecommunication service and solving the problem of phone system inside the company • Perform packet captures on the network for troubleshooting and security purposes • Drawing up the monthly report on verifications of invoices, IP listings - telephony and satellite Internet • Negotiations of Internet line provision for Megaline from Kazakhtelecom, KazTransKom by Ducat Company. Role: HSE coordinator (Train 4 project) • Internal and external safety in the office and Train 4 project • Checking of appropriate standards for fire extinguishers OP-2, OP-4 OP-5 and OP-8 OP-10. • Checking and testing of training emergency (FIRE ALARM SYSTEM). • Making of drawings and diagrams of fire alarm systems, detectors (thermal, smoke), ВЭРС • Troubleshooting • Conduct induction training for staff Role: Inventory and Audit: • Inventory of all IT department facilities • Maintenance of the Inventory and audit databases • Reports

- Execution of the documentation - Drawing up of the bill of lading reports - Transaction of calls for business purposes - Translation of the different types of documents and correspondence - Transaction of business calls with the residents in Russian, Kazakh and English - Preparation of the invoices - Administration work within the competence of this position

- Troubleshooting of computers - Installation and reinstallation of operating systems Win98/2000/XP - Network configuration - Install and configure LAN - Configuring the mail server - Modernization of the system unit - Development of the Automated management database system for clients - System administration network in the building - Design and printing of registration cards, booklets, brochures and presentations for the various types of productive activities - Recovery of removal for the full format of media

- Study of computer structure system - Installation and reinstallation of operating systems Win98/2000/XP - Study of formatting and disk partition - Studying of LAN Settings - Study of the mail server - Modernization of the system unit, installation - Study of the packaging parts