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Male, 37 years, born on 6 July 1988

Almaty, metro station Almaly, willing to relocate, prepared for business trips

Service Manager

Specializations:
  • Quality engineer

Employment type: full time, part time, project work/one-time assignment, work placement

Work experience 15 years 4 months

September 2018currently
7 years 9 months

Almaty

Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment... Show more

Service manager
Service representative in Central Asia - Processing warranty repair requests and reimbursing partner equipment repair costs. - Technical support for service centers. - Identification and elimination of a defect in the market. - Opening of new ACS for warranty repairs. - Monitoring the company's KPI warranty period. - Utilization of defective equipment. - Gradation of defective products. - Technical description of spare parts for customs clearance. - Processing requests for pre-sale repairs from customers. - Communication between factories of the manufacturer of equipment, business negotiations. - Development of a brand service network in Central Asia.
January 2017July 2017
7 months

Kazakhstan, www.sulpak.kz

Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment... Show more

Warranty Report Manager
Warranty Reporting Department. Work with brands: LG, Panasonic, Epson, Vestel, Vitek, Maxwell, Gorenje, Daewoo, Дарина, Бирюса. - Distribution of incoming equipment to repair service center between the masters; - Monitoring of the warehouse of spare parts. Communication with manufacturers for ordering spare parts for warranty repairs, ordering spare parts for repairs. - Monthly report to the manufacturer warranty technique for compensation for of repair.
April 2015December 2015
9 months

Kazakhstan, www.huawei.com

Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment... Show more

Spare parts manager
Service department, provision and management of telecommunications equipment. - Work with clients on the process of return, repair of equipment. - Preparation of documents for customs clearance. - Organization of internal and international delivery of equipment. - Communication between the factory equipment, business negotiations. - Payment of transportation services and services for the utilization of equipment. - Monthly reporting on warranty service. - Quarterly inventory of the warehouse of good and defective products.
December 2007February 2014
6 years 3 months

Kazakhstan, www.lge.kz

Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment... Show more

Manager of technical department
Quality Control Group. - Technical support of service centers. - Identification and elimination of a defect in the market. - Compensation of warranty appliances. - Pre-sale inspection of new products. - Processing requests for write-off of household appliances. - Use of special programs for writing off equipment. - Organization of technical trainings for regional service engineers, booking and hotel accommodation. - Work with the end user. - Communication between the factory equipment, business negotiations. - Participation in the process of stock inventory in the warehouse.

Skills

Skill proficiency levels
Communication skills
Customer Service
Customer Support
MS Excel
MS Office
MS PowerPoint
Quality Control
Quality Management
Ведение переговоров
Инвентаризация
Компенсации и льготы
Контроль исправности оборудования
Контроль качества
Офисная техника
Телевизионное производство
Техническая эксплуатация
Технический контроль производства
Тренинги
Управление производством
Организация мероприятий
MS Outlook
Документальное сопровождение
Работа в команде
Деловая коммуникация
Английский язык
Деловая переписка
Работа с клиентами
Составление отчетности
Ведение переписки

Driving experience

Own car

Driver's license category B

About me

Windows, MS Office, Internet - an experienced user. Work with foreign partners. Punctual, work with the team, responsible, sympathetic, not conflict, sociable, easily trained. Interested in sport. I have a great desire to work. I'm looking for an interesting job with career growth.

Higher education (bachelor)

2011
Higher education (bachelor)
Kazakh National Technical University named after KI Satpaev, Almaty
Engineering and technology, Radio engineering, electronics and telecommunications
2008
Higher education (bachelor)
Almaty Polytechnic College
Engineering and technology, Software computer technology and automated systems

Languages

Russian — Native

English — C1 — Advanced

Kazakh — A1 — Basic

Citizenship, travel time to work

Citizenship: Kazakhstan

Permission to work: Kazakhstan

Desired travel time to work: Doesn't matter