• Responsible to observe, evaluate & coordinates activities of dining-room employees engaged in providing courteous rapid service to guest • Monitoring the day-to-day activities of the team. Organizing workload, allocating tasks, tasking team on a daily basis and set allocation for waiter/waitresses. • Make sure that team and individual performance to ensure professionalism & high quality is continually maintained • Ensuring all administrative records are completed accurately and prepare relevant reports and documents for senior manager. • Ensuring compliance with all relevant health and safety guidelines. • Schedules dining reservations and Arranges parties for guests and do follow up calls to attend and respond to guests needs promptly. • Interact with customers in a respectful, courteous manner, seeking feedback on how to assist, checking with customers to make sure that they are enjoying their meals taking corrective action should any problems arise • Supervise the general set-up for all tables, overseeing the meal services, table clearing cleaning according to quality standards • Assist kitchen team members as needed to make sure a flawless flow of meals overall impeccable service • Delivering outstanding food and beverage service to customers with full product knowledge of all menu items and understand menu content and keeping up to date with any menu changes. Making recommendations from the menu if requested and answer guest queries in a polite and helpful manner. • Greeting all guests using the guests’ name as often as possible and escorting them to their tables & building relationships with regular customers. Keeping the place of work and surrounding area clean and organized at all times. • Taking orders from guests and offering advice on the menu and ensure timely delivery of all food & beverage items to guest. • Receive food & drink orders & serve customer requests to the standards required and looking after guests with special needs i.e. dietary requirements, allergies, etc and passing food orders through to the kitchen staff promptly. Check on guest asking if they are enjoying their meals and service

Provide Outstanding Customer Service. Acknowledge and greet all customers when they enter the department. Offer to assist customers and provide accurate information about the store and the department. Provide friendly and efficient service to all customers in all situations, enabling them to have the best shopping experience. Maintain a clean, uncluttered environment for easy shopping while ensuring the merchandise presentation on the selling floor fixtures is maintained during each day. Provide accurate product knowledge, explaining to the customer all the features and benefits of the item. Checking stock availability and make sure department is up to date of new items received/ new collections. Fixing the displayed according to brand standards.

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards. Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests. Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required. Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards. Handle cash register and transactions with the customers in an effective and accurate manner as required.

As shift in-charge, I am directing and coaching the team, and leading by example on the floor and Handling customer complaints Responsible to observe, evaluate & coordinates activities of dining-room employees engaged in providing courteous rapid service to guest Monitoring the day-to-day activities of the team. Organizing workload, allocating tasks, tasking team on a daily basis and set allocation for waiter/waitresses. Make sure that team and individual performance to ensure professionalism & high quality is continually maintained Ensuring all administrative records are completed accurately and prepare relevant reports and documents for senior manager. Ensuring compliance with all relevant health and safety guidelines. Schedules dining reservations and Arranges parties for guests and do follow up calls to attend and respond to guests needs promptly. Interact with customers in a respectful, courteous manner, seeking feedback on how to assist, checking with customers to make sure that they are enjoying their meals taking corrective action should any problems arise Supervise the general set-up for all tables, overseeing the meal services, table clearing cleaning according to quality standards Assist kitchen team members as needed to make sure a flawless flow of meals overall impeccable service